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@Shiznewski wrote:I pay for 50/50 and at night time every single night I get about 5 down and 20-50 up. This is not acceptable. Judging by the thousands of results I see when searchinggoogle for this problem, it is not a problem at my house. I need this problem fixed now. The speed is so pathetic I am unable to stream theWWE event tonight.
You are not alone here with this problem!!report the problem to Verizon Tech support...
Same here.... started about a week ago.
Works just fine for me. Not sure why others have an issue. But I don't see it:
I have mentioned before that I am part of an Internet monitoring program and The lowest I saw was 28M one night in the past month. Amost always near or above the 50Mb I am supposed to get.
I am having the same problem. I am paying for 50MB/sec internet speed. During the day all is well but every night around 8:30 my download speed drops to about 13 MB/Sec. My upload step stays high. I am tired of running the optimizer and doing the same test every time I call Tech Support. In 5 min I found that this is a common problem. You would think that Verizon would have a knowledge data base with information on this issue. I have no idea how to fix the problem. I think I will leave Verizon as soon as my commitment ends.
Where do you see your Internet speed drop?
Are you wired or wireless?
If wireless, do you see the same issue via wired?
If already wired do the following:
When speeds are slow, run test at speedtest.verizon.net.
That is a server within the Verizon network.
If that shows you get your contracted speed, then it is probably network congestion that others have noticed.
If you don't get the contracted speed, then contact Verizon support.
Would be best to run the test at another time and show that you can get the speed properly at other times to prove it is not your PC that has the problem.
CRobGauth
Thank you for your help
Where do you see your Internet speed drop? - I live in Northern Virginia. The problem occurs with on every computer in the house. It is not a problem with the computer settings or the router because the internet speed is good all day until about 8:30 pm. It slows down every night.
Are you wired or wireless? The computers are wired
If wireless, do you see the same issue via wired? N/A
That is a server within the Verizon network. Done The download speed drops to about 12 Mbps. The upload speed remains above 50 Mbps
If you don't get the contracted speed, then contact Verizon support. How?
Would be best to run the test at another time and show that you can get the speed properly at other times to prove it is not your PC that has the problem. I run the test on http://my.verizon.com/services/speedtest/ during the day and the speed is over 50 Mbps
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Verizon is not delivering what they guarantied they would deliver. I have a 2 year commitment and I just bought on of their router. I do not know what I can do .
Any help would be appreciated
For support, go here to sdee your options:
https://www.verizon.com/support/residential/index.htm
There is phone, chat and twitter.
I have found twitter to be helpful in the past.
Thank you CRobGauth
I don't have connection speed data collected, but I too have had problems with internet speed the past few nights, specifically experienced trying to stream Amazon via our Roku. Last night there were significantly long periods where the video and audio would stop or the video would stop but the audio continued, or it would go back to the Amazon screen and reload (but picked up where it left off).
During the same timeframe internet response on my laptop has been noticeably slower as well.
We live in Montgomery County, Maryland (Washington DC suburbs).
The next time this happens I will do a speed test and see what I get.
All I can say for now is that when this happened last night at the end of the 8th episode of The Man In The High Castle I was beside myself!
I've had the same issue for months now in the NOVA area (Annandale, VA).. It happens from around 6 or 7 pm est until midnight/1 am... I contacted live chat for weeks until an agent finally said it was due to an "overutilization of uplink." After that, it was fixed for a few days.. and I was greeted with another problem where my 2nd hop on tracert would SPIKE to 400-3k+.. which didn't show on speedtests of course.. So then, I let a technician remote desktop my computer so I could ping the hop to show the issue.. and of course they tell me to restart router, reset router, etc. etc.. did this for weeks until someone finally "refreshed the network" on their end... which fixed this for another few days.. then I was back to step one where internet would be at 5 mbps download and 15 upload..
Contacted live chat everyday this week and I was told there was an outage.. that it'd be fixed "tomorrow".. tomorrow comes and its not fixed.. and then I'd be on live chat again and be told it'd be fixed "tomorrow".. so on so forth..
I was then connected to customer service in which they sent me to technical support.. technical support tells me that the "outage" was reported on November 11, and is supposed to be fixed December 17th.. (lol funny because I've been told it would be fixed in 12 hours).. then technical support sends me to customer service again in which a woman kept cutting me off and raising her voice at me then telling me that I need to speak to technical support first before speaking to her... then I spoke to a "supervisor," which did the same thing.. I told them I've been a customer for probably over 13 years and this sort of treatment where I am being sent in circles with no help at all is unacceptable ..
I also asked her to look back at chat logs from previous months about the issue and asked her to send me an email so I can contact again about the issue for credit towards the bill since apparently they cant give credit when issue is not resolved. She then sent me an email.. saying this,
As we discussed, I would like to provide you with some helpful information regarding our conversation on 12/10/15. Below you will see a recap of our call and my recommendations. You can review at your convenience.. as we discuss ion regards to the credit that you're expecting for out of service, tech need to fix the issue and if there a need for technician to personally visit the area to solve the on going problem we have to do so. and after that will discuss the credit on the acct for out service or slow speed. Thank you for choosing Verizon. We look forward to providing you with the very best in entertainment. Sincerely,JulieVerizon
I don't know what to do to get any of this fixed anymore or who to contact that would actually make a difference. Best part of all of this is when she (the supervisor) said "oh by the way, you've been a customer for 11 years," before hanging up. I hope a real supervisor listens in to the recordings and looks through the chat logs of my account and deal with these guys.. theres no reason why their customer service is this terrible. Maybe blasting this issue on www.reddit.com/r/nova would help.. Real tired of this.
edit: I have 75/75 connection
Hello evlx
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".Please keep all correspondence regarding your issue in the private support portal.
8:39 est.
http://www.speedtest.net/my-result/4908121254
The questions about wired or wifi are laughable. What does it matter if it works great during the day but not at night? It is pretty obvious it is a FIOS network issue in this situation. Logic dictates...speeds are good during the day...more people are home at night streaming...FIOS network issue!
Check out the DSLR forums, there are several threads on this issue. FIOS is exiting the business, has started to sell off assets, and is reining in investing in any network upgrades.
Most seem to have gotten results by filing a complaint with the FCC.
Started last week. Paying for 50/50 fios. Everynight from 8pm to 11pm the download speed drops down to 15mb or lower.
I live in NOVA myself (Montclair) and I also notice inconsistencies at night. I have just been too lazy to do anything about it. The tech support useuflly just annoys me.
While it might seem silly to ask wired or wireless, it is valid As more people are home and more devices are broadcasting on your spectrum (including neighbors if houses are close), it could play into speeds. Wired is always the safest bet to get results,
Is this from Speedtest.verizon.net?
If not, try that when you are having issues.
Thiat will test your connection to Verizon network.
If you are wired to router and that is the performance you are getting, then report to support.
If that test works fine, then it may be past Verizon network.
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