Smart tv keeps freezing and then has spinning loading circle
gmopro1
Contributor - Level 3

Had a CR1000B installed last friday, 2/2.  Tonight we were watching Amazon Prime on a Samsung smart tv and it kept freezing and then we would see the spinning circle and then eventually it would flow again.  That shouldn't be happening.  it seemed to have performed better with my last Verizon router.  Also some of the  menu pictures were gray for a bit then loaded with pictures for the shows.  This doesn't seem like proper performance.  I thought this router would improve things. I don't want to be watching shows that stop and start up.   There is also an issue where when i call the fios techs, they do not see my new router information. How can that be fixed??  A reboot did not help.  My laptop gets download speeds of between 60-80mbps, but my cell phone can get 300 at times and then other times a lot lower.

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gmopro1
Contributor - Level 3

THis may be due to the samsung tv 2015. My other devices have no issues with streaming subscripts.

For some reason , the tv shows that spinning circle at times and then also freezes sometimes while streaming. Takes some time to load too.  Used to take time but since the new router, it freezes and it never did that before.  i guess i need a newer tv at some point.

I also had a tech out here to do some things so that Verizon recognizes the device.  my d/l speeds seem to fluctuate and must be caused by shifts in frequencies.

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