TNT On Demand Unable to Sign In - Please somebody help me

This is my third plea for help. The only reason I went with FIOS was to get Showtime On Demand and TNT On Demand. I don't have a TV. I watch exclusively on line. Showtime works great. But I am unable to log into TNT On Demand. It did work two weeks ago using Chrome but not Microsoft Internet Explorer. Now neither works.

In Chrome I get the following message:

This website requires the Flash 10.2 (or higher) player.

You may upgrade your Flash plug-in by visiting the Flash Download Center.

Please note you may need to reboot your system.

I have Flash 11.6.

Then I get this:

Authentication Error

A timeout or configuration error caused this operation to fail. The error has been logged. Please try again.

In Microsoft Explorer I get no error messages. I just loop over and over to the sign on screen.

TNT help and support (which is very minimal) specifically states if we are a Verizon customer to contact Verizon customer support.

If you google this problem you will see the same complaint over and over. Then usually some Verizon person tells the customer that they will be contacted privately and I presume somehow the problem is resolved but the solution is never posted on line.

So please help me fix my problem.

I spent 45 minutes on line with someone a few days ago with no result. But he did something so that now I have to log into Facebook, Amazon, Hulu, Verizon, etc. over and over and over and my login is never saved. When a tech specialist changes a setting they ought to let the customer know what is being changed so the customer can undo it. This is most annoying.

And people, responding with "my computer works fine" isn't helpful. I know it works fine for someone else. It doesn;t work fine for me.

Pretty soon the new episodes of TNT Monday Morning and Southland will have scrolled off and I will miss them. I am getting desperate.

Accepted answers

carolamrt

I have had some success. I can now get TNT on demand using Chrome. And I did a new install of Flash. Now it might take 3 or 4 attempts to sign in but eventually it does get in. So I quickly caught up before it disappeared again. Will not work on Microsoft Explorer no matter how hard I try, but Chrome is OK with me. Very weird. So I'm good. If anyone else has the same problem they might try reinstalling Flash and switching to Chrome. And be patient and log in over and over until it works.

All comments

PJL

@carolamrt wrote:
This is my third plea for help. The only reason I went with FIOS was to get Showtime On Demand and TNT On Demand. I don't have a TV. I watch exclusively on line. Showtime works great. But I am unable to log into TNT On Demand. It did work two weeks ago using Chrome but not Microsoft Internet Explorer. Now neither works.
In Chrome I get the following message:
This website requires the Flash 10.2 (or higher) player.
You may upgrade your Flash plug-in by visiting the Flash Download Center.
Please note you may need to reboot your system.
I have Flash 11.6.
Then I get this:
Authentication Error
A timeout or configuration error caused this operation to fail. The error has been logged. Please try again.
In Microsoft Explorer I get no error messages. I just loop over and over to the sign on screen.
TNT help and support (which is very minimal) specifically states if we are a Verizon customer to contact Verizon customer support.
If you google this problem you will see the same complaint over and over. Then usually some Verizon person tells the customer that they will be contacted privately and I presume somehow the problem is resolved but the solution is never posted on line.
So please help me fix my problem.
I spent 45 minutes on line with someone a few days ago with no result. But he did something so that now I have to log into Facebook, Amazon, Hulu, Verizon, etc. over and over and over and my login is never saved. When a tech specialist changes a setting they ought to let the customer know what is being changed so the customer can undo it. This is most annoying.
And people, responding with "my computer works fine" isn't helpful. I know it works fine for someone else. It doesn;t work fine for me.
Pretty soon the new episodes of TNT Monday Morning and Southland will have scrolled off and I will miss them. I am getting desperate.

For TNT online with IE when I switched to compatability mode in the browser the login began to work. Make sure your Flash settings allow for sight storage for turner.com and the adobe authorization site. Also make sure your privacy setting always accept first party and session cookies. I posted more details in another thread.

zhingai

I had a similar problem. I was online with tech support for about 45 minutes. All we ended up doing is clearing the cache memory from the browser, and everything worked fine. You can also try using Mozilla Firefox

carolamrt

Thank you. I have done that a couple of times. Using Chrome at least I get error messages. FLash requires 10.2 or greater. I am on 11.6 so why the error message. No messages at all on IE 9. I am getting very discouraged. TNT: Monday Mornings, Southland, Major Crimes, are shows I buy from Amazon at $24 per season. That's $75 I will have to spend if I can't get this working before they start scrolling episodes off. I would like to watch Rizzoli and Isles only I won't pay for it.

I wonder if I can sue Verizon in small claims court. These on demand shows are supposed to work and I was counting on them. Everything else works. What needs to happen is Verizon and TNT need to talk to each other to resolve this.

carolamrt