Temporary drop during construction on my property

A1cntrler
Enthusiast - Level 2

I have had Fios service at my home since we moved here in 2019.  I know where my fiber is buried (I had to repair several breaks in my sprinkler lines after install).  We are having a garage built and the current fiber line runs right through where the garage will be built.  I need to see about getting a temporary drop install prior to the start of construction to prevent interruption of my services (Gig internet, TV and phone) as we work from home, and then the drop installed after the completion of construction several months later.

Who do i need to contact to have this done?  I'd rather be proactive in getting the temporary fiber in place before they line is damaged during the construction.

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smith6612
Community Leader
Community Leader

Should be as simple as calling into Tech Support, and letting them know you need the drop wire moved to avoid getting it cut. If you have the blueprints of where you are constructing, Verizon may be willing to move the line to a new permanent location that is out of the way for you, or bury it if you think that will work better.

kh_jenn
Moderator
Moderator

Hi A1cntrler, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.