Unstable Internet Connectivity
Cuveeb1
Newbie

Hi.  I have been on the phone with automated support and live people a number of times in the past few weeks, and now need to escalate my problem.  My Fios internet connectivity keeps going up and down, on all devices, all wireless.  I have no wired device connections.  Each time I contact Verizon they restart my connectivity or reboot my router.  This solves the problem, but it continues to happen every couple of days, sometimes multiple times a day.  I believe there is a larger problem with my connectivity.  I live in a high rise building and get my connectivity through the building.  Please connect me with a supervisor or manager who is willing to go beyond just rebooting my route or internet service.

Thank you.

Tags (2)
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Re: Unstable Internet Connectivity
jonjones1
Legend

Try here

https://www.verizon.com/about/our-company/leader/contact/916673

you may need a better router. 
when you say it’s provided, provided how? 

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Re: Unstable Internet Connectivity
Cang_Household
Community Leader
Community Leader

The CLs here are willing to go beyond rebooting your router.

Since you only have wireless devices, can you list them all to us? We are seeing on this Forum some IoT devices, like Amazon Firestick and Ring cameras, are causing wireless connectivity problems with G3100 router.

If you believe there is a larger problem with your broadband connectivity, do you know how to view WAN DHCP logs through G3100's web interface? Frequent WAN DHCP request cycles are indicative of deteriorated and unstable fiber optic connection.

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Re: Unstable Internet Connectivity
Cuveeb1
Newbie

Thank you.  I didn't "provided" so am not sure what you are referring to.

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Re: Unstable Internet Connectivity
Cuveeb1
Newbie

My devices are:

  • Apple Macbook laptop computer
  • iPhone 8 PLUS
  • iPad mini
  • HP OfficeJet Pro 6968

I do not have TV through Verizon Fios as my building requires Comcast cable.  I have a Roku box but it is connected to my cable, not Verizon.

Sorry but I don't know how to view WAN DHCP logs through G3100's web interface. 

Stupid question: what's a CL?

Any help would be appreciated.  Thank you!

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Re: Unstable Internet Connectivity
Cang_Household
Community Leader
Community Leader

None of your devices should be a concern to the wireless connectivity issue.

How to check your WAN DHCP log? Go to 192.168.1.1, login with the default password printed on the router's label. Then Advanced -> Monitoring -> System Logging -> WAN DHCP Log. If you have trouble understanding the log, please copy it and send it to me through private message because it contains your public IP address.

I will take a deeper look to find any problems.

CL stands for Community Leader. We devote our free time to answer other customers' questions and provide unofficial support (sort of).

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Re: Unstable Internet Connectivity
Tommie4
Newbie

Good morning,

Did you ever resolve the unstable internet issue? as I am suffering with the same:(

Thank you;)

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Re: Unstable Internet Connectivity
LawrenceC
Moderator Emeritus

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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