I am extremely disappointed with my recent experience regarding the promotional offer tied to my new Fios Home Internet account. When I originally signed up, I was clearly informed that I would have the option to select either a Samsung 43” TV or a Meta Quest 3 as part of the promotion. The Meta Quest 3 was the primary reason I chose Verizon over my previous provider.
However, now that I am eligible to redeem my reward, I discovered that only the Samsung TV option is available through the redemption portal. I reached out to Verizon customer service multiple times to address this issue. Despite my clear explanation and repeated attempts to resolve the situation, I was told that the Samsung TV was “pre-selected” as a one-time promotional offer and that they are unable to make any changes.
This is absolutely not what was originally presented to me at the time of signup. I made my purchase decision based on the clear understanding that I would have a choice — not that Verizon would arbitrarily select one reward on my behalf. I even expressed during my chat with support that I switched from Spectrum largely because of this incentive, only to now be told I have no say in the reward I was promised.
The agent acknowledged the miscommunication and said a note was made on my account, but offered no immediate resolution except to simply accept the Samsung TV. This is unacceptable.
I am respectfully requesting that Verizon honor the offer as it was originally advertised and allow me to redeem the Meta Quest 3 as promised. At the very least, Verizon needs to take full accountability for this experience and make this right for customers who trusted the original terms.
Hi GamingKing, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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