Verizon Fios network missing

[jiminfalls]

Had a Verizon Fios router (I think CR1000) previously rented for $18/month. Hooked up to that router was a Google Nest setup which enabled faster service to all levels of a 4 level townhouse.

Replaced the rental Verizon router with a purchased Fios G3100 and connected the Google Nest devices with their own network. The speeds in the home seem similar to the old setup using the new router and the Google Nest wifi network. However, the new router label shows a Verizon wifi network with a different name than that printed on the new router. I cannot access a network with that name since I don’t have the password. When I tried using the Verizon information on the router label to set up a new wifi network, it does not work. Overall, this really doesn’t matter since I always use the Google wifi network anyway but wonder why I can’t directly access a Verizon network as printed on the router label. Any thoughts?

[eric_b2]

If you purchased the G3100 aftermarket, it may be that the previous person configured a different SSID for the WiFi so that they didn’t have to update all of their devices with a new SSID when they received that router.

If you want to check, you can login to the router and find the WiFi settings.  Unfortunately, I don’t have the G3100 so I can’t help you step-by-step but you should see some type of Wireless settings in the router admin screen.  Once there, you can verify the SSID that’s currently in-use.  The SSID on the label is the factory setting for the router and doesn’t have to match the actual network.  In fact, it would probably be better for you to factory reset the router and then configure it yourself with the name of the SSID that you’re using on the rest of your network.  You may as well have one more access point on the network.  Just ensure that you use the same settings:  name, password, encryption level, etc.  The other option would be to simply disable WiFi on the G3100.  It won’t affect anything since you’re using the mesh network access points anyway.

[Capricorn1 · Accepted solution]

As @eric_b2 said, this is likely a refurbished, returned, or aftermarket G3100. A factory reset should restore the LAN and wireless login names and passwords to their factory settings.