Yesterday out of the blue I got an email stating the following:
You've requested the following changes in your services. Below is an estimate of your monthly charges and first bill with these changes.
You've requested the following changes in your services. Below is an estimate of your monthly charges and first bill with these changes:
| Remove | 500 Mbps 3.0 |
| New | Fios 1 Gig |
Frankly I thought it was spam, as I have not been in touch with Verizon since the day I set up my router.
But I still decided to check if everything is OK on my account. Installed an app, logged in, and what do you think?
My plan indeed was changed from 500 mbps to 1 GB. How?! Why?!! And the audacity of stating that I cave requested this is puzzling to me.
Can anyone explain me how did this happen? And why almost all ways of getting in touch with Verizon are failing? I tried online chat and hopelessly waited for half an hour, despite chat promising me someone would be there in 16 minutes. I tried setting up a call, while the call system is clearly not working. Tried reaching out through supposedly 27/7 Facebook messaged app - and it also doesn’t work!
All of this starts to feel like an elaborate trick to get more money from me and brings in so much frustration and disappointment.
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