Very Slow internet in Chino HIlls, CA
chinorider
Enthusiast - Level 3

For the past 24 hours I have been seeing very slow internet down loads. Here is a trace route. I have run several with very similar results.

Anybody else in SoCal having problems

c:\users\tracert verizon.net

Tracing route to verizon.net [206.46.232.39] over a maximum of 30 hops:

1 1 ms <1 ms <1 ms myrouter.home [192.168.1.1]

2 6 ms 6 ms 11 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1.1]

3 9 ms 10 ms 10 ms 130.81.180.174

4 * * * Request timed out.

5 49 ms 51 ms 49 ms so-7-3-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.19.125]

6 48 ms 51 ms 49 ms so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]

7 49 ms 49 ms 49 ms po1.ctn-border1.vzlink.com [206.46.225.8

8 47 ms 46 ms 46 ms po121.ctn-core1.vzlink.com [206.46.225.1

9 52 ms 50 ms 50 ms 206.46.228.130 10 54 ms 48 ms 49 ms 206.46.232.39

Trace complete.

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18 Replies
Shirley4
Enthusiast - Level 2

Definitely. We are in the San Fernando Valley; about 50 miles northwest of you. I have been having problems all day with some sites being slow; some sites even time-out. Some sites work great. I think the ones that work are local sites. It seems that sites tht are not local are a problem. It is not just one or two sites; it is many sites that I am having problems with. Some of them are very big sites, such as pricegrabber.com that are not likely to have problems. I don't have any more of a clue of where the problem is but I think there is definitely a problem today. I came here to see if others are having the problem too.

You can contact me if you have suggestions for how to diagnose the problem, but if you report this to Verizon, you can sure say that we are having problems too. The following is the result of the tracert to verizon.net, as you did, but I don't know how to interpret theresults.

C:\Users\Sam>tracert verizon.net

Tracing route to verizon.net [206.46.232.39]over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2    12 ms     6 ms     8 ms  L100.LSANCA-VFTTP-111.verizon-gni.net [98.119.155.1]
  3     7 ms     9 ms     9 ms  5-0-5-1211.LSANCA-LCR-12.verizon-gni.net [130.81.138.238]
  4     9 ms     9 ms     9 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5    46 ms    49 ms    47 ms  so-4-0-0-0.DFW01-BB-RTR2.verizon-gni.net [130.81.17.27]
  6    56 ms    48 ms    48 ms  ge-3-1-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.68]
  7    47 ms   171 ms    96 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  8    57 ms    55 ms    50 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  9    49 ms    48 ms    48 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
 10    46 ms    51 ms    48 ms  206.46.228.130
 11    48 ms    48 ms    48 ms  206.46.232.39

Trace complete.

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JeffH
Newbie
Same here in Riverside, CA. Took me forever just to view your topic and reply to it. Download speed is OK, but viewing the web is a crawl.
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MisterJefferson
Enthusiast - Level 3

It's been going on for 2-3 days.  (Chino Hills)  Some websites load fine, others will hang and require a refresh or two/three, and still others won't load at all it seems. I'm showing a 20% packet loss over ~18 hours on 130.81.180.174, and a 100% loss on a server that isn't even showing an IP address. 

PingPlot of the past 12 hours:  http://www.warmhaven.com/test/pingplot1.jpg

=== [2010-03-04, 17:46:29] Starting... ===

Tracing route to verizon.net [206.46.232.39]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]

  2     6 ms     7 ms     7 ms  L100.LSANCA-VFTTP-xxx.verizon-gni.net [173.55.xxx.xxx]

  3    10 ms     *        *     130.81.180.174

  4     *        *        *     Request timed out.

  5    55 ms    47 ms    47 ms  so-3-3-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.19.18]

  6    46 ms    47 ms    47 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]

  7    46 ms    47 ms    48 ms  po1.ctn-border1.vzlink.com [206.46.225.85]

  8    47 ms    47 ms    47 ms  po121.ctn-core1.vzlink.com [206.46.225.18]

  9    47 ms    45 ms    47 ms  206.46.228.130

 10    46 ms    47 ms    48 ms  206.46.232.39

 

Trace complete.

=== [2010-03-04, 17:46:59] ...Completed ===

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enidink
Newbie

Same here, I'm in Norwalk, CA.  I thought it was related to an outage we had on Friday, TV, Internet & Phone were all out until Saturday morning. But Iooks like now I got a seperate issue...

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topforty
Newbie

I'm in Murrieta, California and I've been seeing the same issues all day today. I thought that maybe it had something to do with all the iPADs coming online today (maybe it does). Regardless, I started noticing that at around 2pm my internet access would come and go and if active it would take forever to load a page.

For a while my wireless access was suffering until I changed my Wireless Router's channel. That did seem to help, but my XBOX still seems to get disconnected every half hour or so (which is insanely annoying for an online gamer). Hopefully this issue gets resolved soon.

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spacedebris
Master - Level 2

Well. It may be limited to the LA basin. I'm north of you guys in Oxnard. My speeds seem to be OK. Speedtests are showing 36 down and 32 up. Right where they should be. And the tracerts posted look fine. So its not a bad hop or anything like that. Generally wide spread issues like this are the casue of a network issue. But what ever it is its not showing up as a bad hop.

Well... that second tracert shows a possible bad hop, but its in Dallas, nothing local and it would only affect traffic going through dallas so the speed issues would be irratic, not global. I should have said all the local hops look good.

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JeffH
Newbie

Seems to be back to normal here in Riverside, CA. 

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stereo55
Enthusiast - Level 3

Very slow in Riverside (Menifee) . Unbearably slow . Whats going on here lately ? Glad to see Iam not the only one having issues (well you no what I mean)

I "was" going to re-do (and upgrade) my contract again (this week) , but Iam having some serious doubts atm , or  untill things get cleared up . Dang , and I just refered my brother to FIOS this week with an install date of this Tues . God he'll be **bleep** if his new FIOS setup runs as slow as mine has been recently ( he only lives 8 miles from me Murietta , CA) . 

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John_Wolf
Enthusiast - Level 3

I'm in Portland, OR and am having severe internet problems as well so it's not just CA.  Mine started tonight at around 9 p.m. PST.  I was trying to play a game on battle.net and am no longer unable to connect.  Here's my tracert:

Tracing route to us.battle.net [12.129.242.40]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  **** [192.168.1.1]
  2     5 ms     6 ms     6 ms  10.40.0.3
  3    10 ms    48 ms    39 ms  184.19.244.0
  4    10 ms    16 ms    24 ms  108.57.128.160
  5    14 ms    15 ms    11 ms  0.so-7-1-0.XT1.SEA7.ALTER.NET [152.63.105.57]
  6    12 ms    19 ms    20 ms  0.so-2-0-0.XT1.SEA1.ALTER.NET [152.63.104.225]
  7    12 ms    16 ms    11 ms  POS6-0.BR1.SEA1.ALTER.NET [152.63.105.17]
  8    14 ms    11 ms    12 ms  192.205.33.121
  9    38 ms    43 ms    42 ms  cr1.st6wa.ip.att.net [12.122.146.46]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13    40 ms    39 ms    71 ms  gar5.la2ca.ip.att.net [12.122.129.25]
 14     *        *        *     Request timed out.
 15    44 ms    39 ms    43 ms  12.129.193.242
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.

I killed after this point.  I am not sure what's going on here, looks like an issue with att.net  Very irritating though.

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stereo55
Enthusiast - Level 3

Ditto on the tracert here BUT WORSE to Amazon .com

Things are ok till I get to the 11th hop (out of 30) , then everything from 11-30 hop is "request timed out" !

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spacedebris
Master - Level 2

Well remember folks, "request timed out" does not necessarily mean that there is a problem. Those hops that do not have any replies could simply mean that that router is not set to respond. Many companies program their routers not to respond. doesnt mean that you are having any issues. Now if you see one that gives you a response one time and not the next, then that is a problem. But those that never respond, usually nothing wrong there. So while there do look to be some minor ping fluctuations on those that have been posted, there is nothing there to show any definitive problems. At least nothing to indicate where the problem is.

Have you tried running a speed test to see how your network is doing?

Try going to www.speedtest.net and run tests to several locations. Now make sure that you run tests to your general geographic area, but test in several directions. For example, in Los Angles, run tests to LA, Las Vegas, San Diego, Phoenix, and San Fancisco.  Not to Dallas or Tampa. cross country will not give accurate results. But local tests can tell you if there is a problem in a certain direction. So if your speeds look OK to everywhere except for Phoenix for example, then you know your network is OK, there is just a problem out on the net somewhere between you and Phoenix. If you test bad everywhere, then it is likely to be a problem on the local network.

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John_Wolf
Enthusiast - Level 3

When I am getting The connection has timed out on a lot of sites I am trying to go to I would say it's more than just routers not responding to my ping.

I ran a line quality test and am seeing 44% packet loss on one of the hops and 100% on a couple others:

http://www.dslreports.com/linequality/nil/2633243

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spacedebris
Master - Level 2

And you could absolutely be correct. No my point was that "not responding" doesnt mean anything is wrong in and of itself. It very well could be a router that is down or not responding. No, my point was that it could simply be a router that is set not to respond. On your line quality test, the two routers that show 100% loss, could be two differnt things. Either a router in "black hole" mode (or stealth mode), or a bad router. Now the router with 40% loss is definatly a problem. Anything more than 5% would generally be of concern. But from the looks of it, it looks like it is likely a problem with ATT servers. but it looks like it is outside your or verizon networks.

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John_Wolf
Enthusiast - Level 3

Agreed with your points, I should have clarifiied in my post, I understand the 100% packet loss could very well be a router that's set to deny ping responses.  I know I have my own router at home setup like this 🙂  But like you said, the 44% is worrisome.

Either way it looks like there's a few more people coming out of the woodwork with connectivity issues.  Many of them seem to be to domains/authentication servers owned by Blizzard and it only seems to be affecting West coast customers.  I wonder if the earthquake has anything to do with this.

http://forums.worldofwarcraft.com/thread.html?topicId=24038610145&sid=1

http://www.dslreports.com/forum/r24055557-worldofwarcraftcom-down-for-anyone-else

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spacedebris
Master - Level 2

I just checked with one of my neighbors (they have two ATT DSL lines) Both of their dsl lines are having the same issues at the att.net network. They say they've been fighting with ATT for the last two weeks with constant drops on the att.net routers. So if it is the same issue, it looks like it may be an issue on the outside of the Verizon network. The issue in Oregon, is definatly a problem outside of Verizon, the one here in CA may or may not be related.

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DCGTLS
Enthusiast - Level 3

We were having the same problems here in Apple Valley for the last few days. I finaly have all of our systems running right again. What I did was searched for anything that has changed and found that all of our computer received the same IE8 cumulitive update. If you go to this site http://support.microsoft.com/kb/980182 you can try running the 2nd disable fix option as you scroll down the page and see if this helps. It fixed 4 computers runnind Windows from XP Pro, Vista and Windows 7.

Good luck.

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jakerome
Newbie

Absolute disaster in Manhattan Beach. Websites are completely unreachable, but are perfectly accessible using my neighbors connection. At least 3 days now.

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MisterJefferson
Enthusiast - Level 3

Anyone having better luck tonight? My initial check is showing much promise that the lag is fixed, at least on my end.  PingPlotter is showing that my packet loss on 130.81.180.174 stopped at 8am, and that "unknown" router is now showing an IP address (130.81.29.124) as of 4am (but is probably not pingable, since it still shows 100% loss).

J

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