Dear Verizon Customer Support,
I am writing as a long-time, loyal customer who has used Verizon’s services for many years, including Phone, TV, Cell, and Fios. I have always been satisfied with the reliability of your internet services, particularly before I upgraded from 100 to 300 Mbps in March of this year. Since that upgrade, however, I have been experiencing constant and frustrating interruptions in my internet connection, and despite my numerous attempts to resolve this issue through your support team, no solution has been provided.
I have contacted Verizon support multiple times and have had technicians visit my home, but they have only checked the main box and reported no problems. Unfortunately, these visits have not addressed the root cause of the issue, and I continue to experience internet outages regularly. I’m deeply disappointed by the lack of proactive follow-up from Verizon to ensure that my service, as a long-standing customer, is fully restored to the reliability I previously enjoyed.
Specifically, the problem occurs every few hours: my Wi-Fi extender loses its connection to the internet, indicated by a bright white light, before regaining the connection after a few minutes. This cycle repeats frequently, and I’m unsure why this is happening. My Verizon router consistently shows a stable white light, with no visible blinking, so I don’t believe the issue lies there. I’ve performed hard resets on both the router and modem, but the issue persists.
At this point, I would appreciate a more thorough investigation and a clear explanation of what is going wrong. Is there something on my end I can monitor? Can Verizon provide better insight or follow up to ensure this issue is fully resolved?
As a loyal Verizon customer for many years, I feel that I should not have to deal with these ongoing issues, and I expect more reliable service and support from a company of your standing. Please escalate this issue, and have someone reach out to me with a solution as soon as possible.
Hi MAC116, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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