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We are unable to process your request at this time.......

After logging in , i get the following message when trying to access anything other than email via "My Verizon"

"We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience."

the strange thing is my last login shows September 11, 2014, even though i have logged in today and previous days after this date.

Comments

eljefe2

By any chance are you using Internet Explorer as your browser?

I use IE 11 as my primary browser and intermittently have trouble with various features on the Verizon website. When I'm having those problems I switch to my backup browser, Firefox, and the problems don't occur.

Whatever browser you're using, if you have a different browser available you might try it and see if the same problem exists.

robjoh

Hi,

This use to work only under IE 11, now it is not working with either IE 11 or Firefox 33. When I use to login via IE I had to enter a 4 digit pin but this is no longer the case. I laso tried deleting cookies and all browser content, changing passwords to no avail.

eljefe2

Your login procedure sounds different from mine.

Try this link:

https://www.verizon.com/foryourhome/myaccount/ngen/upr/nlogin.aspx

If you put your userid in the box provided, then select My Services on the pull down, then click on Sign In, and then enter your password to continue, does the problem still occur?

robjoh

Yes, unfortunately the results are the same:

sarahmford1

This has been going on my with account for MONTHS! I've tried everything from deleting cookies, disabling all antivirus, resetting password, trying to log on with several different devices all with no avail. I can't do a thing online except see my telephone number and e-mail contact. I've spent HOURS on the phone with MULTIPLE customer service agents. They don't have a clue...they transfer you to other departments...they promise return follow ups...and yet NOTHING. After my contract is up, I am canceling my fios service just because of this problem that no one seems to know why or what causes it.

[Deleted User]

Hi sarahmford1,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

wchandyjr1

I also just received that message. I am using Safari on a Mac using El Capitan. I was able to log in successsfully Saturday and Sunday

ElizabethS

wchandyjr, clear your cache, and if that does not work, try a second browser.

wchandyjr1

I did use a second browser (Chromee) with the same result. I tried again later in the day and I was able to successfully log in.

jbrodric

Hello I'm getting the same issue and would love to be able to pay my bill. Can you please create a support ticket for me?

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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