Wi-Fi Health Check not working

GHRAD
Newbie

Fios 1G internet installed on 1/30/2025. A rocky start but now working ok. Home Wi-Fi health check stopped working last week and upload speeds have greatly deteriorated from 600+ mps to less than 80 mps. Have called customer service and they say my installation ticket was never closed out and techies would fix my upload speed.  Please do something so health check and reasonable upload speeds works again.  Btw, I also have two mobile lines unlimited. Thank you.

0 Likes
Reply
2 Replies
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

To make sure you get the support you need we need to gather some details. We have sent your a private note. 

~Pam

0 Likes
Reply