I have been a loyal customer of Verizon for 20 years , 7 lines of wireless and fios . But today I just had enough . So I tried to get service for my new home so it’s on and I have service when I get there . Equipment got sent supposedly technician to come which never happened, 2nd day waited 2 hours on hold person got on did that whole thing of I’m sorries it won’t happen promise gives me a new ticket number 7 am get a email that my order is fulfilled “weird” waited for the tech who never showed , got on the phone 2 hrs and 45 minutes later someone comes on the phone had a very bad attitude swore to God it will happen tomorrow, so I decided to talk to his supervisor puts me on hold 25 minutes later someone from billing picks up the line and asked can I help you ?? And hangs up on me . Now the funny part !!!!! So I called back to cancel my account and guess what I apparently have an open order from 2021 which needs to cancel first and then I can cancel my account wow . Verizon has dropped to a new low . They won’t get a single cent from me anymore they can run but they gonna have to cancel my account and after 20 years at least I won’t be the one who’s getting abused and pay them . Goodbye Verizon !!!!!!!!!
Hi Xavierainc,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
Start a new topic or ask questions in the open forum.
