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how does one provide proof of residency? I always get a blank page whenever I click the upload button.
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@fiosuser2017 wrote:thank you for the response. do you have the fax number?
You have to call the 1-800-Verizon toll free number.
the representative has to know what you want to do (prove residency for Fios)
they give you the correct number.
i would simply take a photo of one document, save it to your photos with a name you can remember. Go back to the Verizon site from where it requests the proof. Then upload from your phone.
But call and have fios give you the correct fax number.
@fiosuser2017 wrote:how does one provide proof of residency? I always get a blank page whenever I click the upload button.
Normally they have a upload button. If that is not working you can go to a Verizon store.
you can also use a fax machine either from home, a neighbor or a place like the UPS store.
thank you for the response. do you have the fax number?
@fiosuser2017 wrote:thank you for the response. do you have the fax number?
You have to call the 1-800-Verizon toll free number.
the representative has to know what you want to do (prove residency for Fios)
they give you the correct number.
i would simply take a photo of one document, save it to your photos with a name you can remember. Go back to the Verizon site from where it requests the proof. Then upload from your phone.
But call and have fios give you the correct fax number.
As a new customer this is so much hassle, I tried all uplod methods from desktop to mobile but I always get blank screen, talked to customer care on chat, they provided email address to send proff over 24 hours no issues, not sure if as a new customer we need to go through so much pain to get Internet connection. Not a good impression from a big service provider. Instead of pointing us to fax sned email, please fix your site.
I'm having the same issue. What email address did they give you? I'd like to try that since the upload function on the website doesn't appear to be working.
I tried using the fax number I was given, but it was busy everytime I tried so the fax wouldn't go through...
Just as the subject line states, Upload Proof of Residency.... upload link will not work... stays blank. I own the home and have a tenent moving out and I am moving back in. I have all the paperwork in the world to prove but need to get it to Verizon stat!
Id like to do this over the net. Can this be escalated as I have seen other have done so I can upload to a rep in real time?
Thanks ahead!
Verizon gives you multiple ways of getting it to them. The easiest way is to take a picture via your cell phone camera which you only need one document.
use it to submit via the online submission portal they told you to use. I used it for the wireless side for a veterans discount. It works better if sending with a tablet or cell phone. Make sure to save the submission confirmation which I did via a print of my cell tablet. Then when they said they didn't get it, yep that is what they told me. I said the proof is in front of me and I will file a charge with my state authorities.
10 minutes later while on hold it was suddenly found and applied after 10 days. So be diligent.
Good Luck
I have tried to fulfill "Upload Proof of Residency" with MS Edge, Chrome and Firefox, however with all I get the same thing, no prompt to browse for a file on my local machine. Is this a known issue? I have cleared my cache and cookies multiple times.
I am going to assume you read my reply to the original poster?
you take a picture with your cell phone or tablet. Email it to yourself and open the email on a computer. (Save the photo to the desktop) then when Verizon Asks for proof of residency you can simply do a email attachment as requested, or via the online submission form web portal. Or you can fax it to them (they will give you the fax number) or you can bring it to a store for verification (it must be a company store not a reseller like Best Buy or next gen or arch Wireless )
you can call 1-800-VERIZON and they can assist with the issue as well.
Amazing that its June 2018 and they still have a page which is blank!
I can't even find the page on the website... where is it? I've been without internet since I moved and they didn't even tell me that this was an issue until no technician arrived. At this point I'm considering moving to Comcast after being with Fios for years.
@sassri wrote:I can't even find the page on the website... where is it? I've been without internet since I moved and they didn't even tell me that this was an issue until no technician arrived. At this point I'm considering moving to Comcast after being with Fios for years.
The number is provided when you call 1-800-VERIZON
there is no per se email link.
I am on hold endlessly. Yes called the number. There actually is no link on their site or in their app as stated in the email i received asking me to do this. FAX? Seriously? Here is the email info as it was sent.
Thanks for recently placing an order with Verizon. Another customer is currently receiving service at the address you provided. Before we can complete your order, we will need to arrange to have their services disconnected.
To expedite this process, please provide us with one of the following:
The fastest and easiest way to provide us with this information is to first make sure you're registered, and then sign in to the My Fios app or the My Verizon page. Select Upload proof of residency to upload any of the requested documents, or you can fax the information to {edited}.
If you have any questions, please contact us at {edited} between 8am - 7pm EST Monday - Friday 8am - 4 pm EST Saturday.
Unfortunately the process on the Fios side is not as smooth as the wireless side.
when I placed my Veterans status for discount the link was available but came back with errors. I called and the girl gave me a fax number as you showed in your own post.
i faxed. In your case proof of residency not for a discount but it should be sufficient.
How can l send you guys the proof of renting
Call the Verizon on the Email and ask. Can't upload My Fios Page or mobile My Fios App. For my "Internet Only" work order, I spent 40 minutes looking for the non-existent "Upload" link.
Take my word for it, there's NO link to upload on Fios page (TV or Internet). It's as false as a Trump Tweet.
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