I recently cancelled my verizon fios because I need to moved to a new place. I returned the two equipment (HD TV Set box and router) the day after I stopped the service on 07/24 and kept the ups receipt. the UPS traker showed verzion received the shipped box on Monday 07/27 and verizon sent me an email today saying they are missing the router. I found that this is a common problem that customers experience with equipment return with pre-paid lables. I mean like are you kiddig me verizon. I feel like verizon just intentionally creates this return equipment yourself service so that they can scam customers and charge them more money as if their regular service fees and all those extra penalty and blah blah services fee are not ridiculously high enough.
Tried calling agents several times today but can not get it resolved. this is abosolutely ridiculous.
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