id.me not working for veteran or first responder discount

Ashleyreagan83

Hello, I signed up for FiOS internet service last month. I have tried several times, unsuccessfully to validate my first responder, or veteran eligibility through ID. Adopt me. I receive my discounts through other vendors, so I am not sure what is happening. I am strongly considering going with another Internet provider, if this cannot be resolved. I have a copy of my DD 214, and copy of my first responder badge available.

 
This is my second post without a response from Verizon.
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kh-taylarie
Khoros Partner
Khoros Partner

Hi Ashleyreagan83,

Your issue has been escalated to a Verizon agent. Please check
your Private Messenger Inbox for a message from a Verizon Support agent. You can find
your Inbox by clicking on the envelope icon next to your avatar at the top right corner of
this page. Response times may vary. Please continue to check your Inbox for a reply
from a Verizon agent. Please direct all correspondence concerning your issue to the
agents who will be assisting you privately.

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