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Arris setbox indicator blinking

BigCats1
Enthusiast - Level 3
‎05-12-2021 04:29 AM

During the night all 3 set boxes turned on automatically & there is what looks like a lightbolt indicator flashing on the bottom left side of the time. What does this mean? It's been at least 3 hours! My 1st thought was a software update but wouldn't it be done by now?

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dexman
MVP MVP
MVP
‎05-12-2021 05:19 AM

The LEDs, indeed, will blink during updates. They will remain fully illuminated after the process has been completed, despite the units being turned off. I don't think what is being seen indicates a trouble condition with any of the receivers.

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BigCats1
Enthusiast - Level 3
In response to dexman
‎05-12-2021 06:03 AM

Thank you for replying! it has been at least 5 hours! Isn't that a long time for a software upgrade?

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dexman
MVP MVP
MVP
In response to BigCats1
‎05-12-2021 06:15 AM

I've never seen the flashing lightning bolt before. Could it be an indication that the remote control batteries are low? 🤔

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BigCats1
Enthusiast - Level 3
In response to dexman
‎05-12-2021 06:23 AM

No, when batteries are low I get message on TV screen. I did google & found 2014 message stating this icon is for software update. Everywhere I search it sounds like updates are quick though & this is over 5 hours! Hoping someone from Verizon tells me this is normal or steps I can do to stop icon flashing on all 3 set boxes.

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clem21
Community Leader
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In response to BigCats1
‎05-12-2021 08:15 AM
@BigCats wrote:

No, when batteries are low I get message on TV screen. I did google & found 2014 message stating this icon is for software update. Everywhere I search it sounds like updates are quick though & this is over 5 hours! Hoping someone from Verizon tells me this is normal or steps I can do to stop icon flashing on all 3 set boxes.

The blinking green light does indeed indicate a firmware update taking place. You may need to powercycle the entire system if it had an issue during the update. Unplug power from all fios boxes, then unplug power from the router. Plug the router back in first, and when its done with its light show, plug in each box, one at a time waiting for them to update.

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BigCats1
Enthusiast - Level 3
In response to clem21
‎05-12-2021 09:39 AM

My main set box Is now okay but the other 2 are still blinking .. could that mean it is taking longer to do update?

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dexman
MVP MVP
MVP
In response to BigCats1
‎05-12-2021 09:52 AM

I'll defer to Clem, but, there have been a few times (rare) when I've had to power cycle my ONT to get cable TV boxes righted after a reset. 🤔

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clem21
Community Leader
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In response to BigCats1
‎05-12-2021 10:45 AM
@BigCats wrote:

My main set box Is now okay but the other 2 are still blinking .. could that mean it is taking longer to do update?

Yes, or the update only partially downloaded or didn't apply properly. Try the procedure I posted above, but do not unplug the good box.

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BigCats1
Enthusiast - Level 3
In response to clem21
‎05-12-2021 11:28 AM

I just did what you suggested & the 2 remaining boxes STILL blinking! Any other suggestions? My Arris boxes are about 5 years old Model number VMS1100.

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BigCats1
Enthusiast - Level 3
In response to clem21
‎05-12-2021 01:48 PM

I had to call Verizon & work with a tech for an hour .. All 3 boxes good now!! Thanks to you both!!

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clem21
Community Leader
Community Leader
In response to BigCats1
‎05-13-2021 03:35 PM
@BigCats wrote:

I had to call Verizon & work with a tech for an hour .. All 3 boxes good now!! Thanks to you both!!

When all else fails, support can push the update to your box, just time consuming as you found out.

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