my hd dvr box just randomly reset itself for no reason, and now it only displays the channel, wont let me bring up a guide, dvr or information about the program, athe channel up and down work, however it wont bring up information about the channels at al, any help on this would be appreciated, i reset the box and router and nothing happened..... ive had nothing but problems with these CROOKS at verizon, cannot wait to leave them