CHANNELS 524 AND HIGHER CAN'T BE VIEWED, POPUP STATES NOT SUBSCRIBED TO. Whats the scoop on this? This started about 9pm last night.
Same thing happened to me starting around noon yesterday (3/23). Many phone calls, lots of crappy elevator music and still no solution. I'm getting local over-the-air channels only. A robo-call this morning said the problem was fixed but it isn't. I'm glad I have Netflix!
Ditto here in Buffalo NY. I ran the STB/DVR autocorrect from the in home agent menu and all was fixed.
All my DVR recordings have vanished - internal and external drives. I power-cycled the Motorola STB and the Verizon router. The In-Home Agent hangs when trying to fix the DVR.
Same problem here in Tonawanda, NY. 1 of my boxes works (the dvr) all others are out.
Having the same problem here in Mechanicsburg, PA. I noticed there was an STB update last night, and now none of my boxes can reach any channels beyond the basic local broadcast channels.
I finally got through to tech support after 59 minutes on hold and they reset all my boxes and i got everything back.
menu > customer support > in home agent > set top box auto correct.
chat support should also be able to fix it, if the auto fix doesn't try chat support
http://www22.verizon.com/content/contactus/
Yep, has been out in Albany County, NY since Friday night. Only local channels available. Spoke to various neighbors and everyone reports exactly the same troube, channels listed as "not subscribed to." Neigbors report that techs say it is a "local" problem. Apparently, local is a little on the large side!
Finally spoke to a service rep. They are meant to be rolling out a fix in 1/2 hour, 1 1/2 hours ago. Oh well.
Solution from the STB
Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct
Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above
I'm in Camp Hill area - did yours start working again? I didn't notice until today about the problem.
I am in Harrisburg, PA and we noticed the outage as of 2:00 p.m. this afternoon - and it is still out. When i called in at 2:00 they said it would take up to 12 hours.
I have been on hold for the last 20 min. trying to find out what is going on. You have to call in to have your account credited for the outage.
Good Luck in Camp Hill
Missing B-ball games in h-def --- UGH
Folks in PA - do this it worked for me
Press Menu >>>Customer Support >>>STB/DVR AutoCorrect - select all STBs by pressing 1 and then Right Arrow button for next then Right Arrow button again.
*** if you get an error when accessing STB/DVR AutoCorrect - EXIT to live TV and repeat process
In Harrisburg also... The b-ball games are on CBS/HD - that's not one of the channels that are affected.
IT WORKED!!! Thx for the directions!
Auto Correct worked for my STB. Any idea how to fix the cable card in my Windows Media Center?
verizon.com/repair isn't working.
Inhome doesn't list the cable card.
THnaks for the tips. I tried but it's not working for me. BTW, we are in mechanicsburg, PA . the problem statred from around 9:30 PM yesterday 3/23/12. I saw verizon posted the ETA for tomorrow. This is a bad outage.
Second and Third attempts at your solution didn't work. Just started up the Fourth attempt. I find it amazing that Verizon expects people to manually fix a Software problem they introduced (and seem reluctant to admit). I won't hold my breath waiting for a billing adjustment.
Performing the aufofix thing seems to have fixed the problem for me. Thanks for the advice. 🙂
If AutoCorrect doesn't detect your CableCARD, you basically have to contact tech support for them to do something from the office.
I live in Hershey, PA and my tv went to the Unsubscribed issue around 1230pm and i only get the basic channels now i reset online and on phone and i also did the auto correct but everytime it times out nothin happens...i was told by the robot on the phone that it would be reolsved by 4:52 pm tomorrow
I had the same problem ... we're just west of the Hershey folks ... first on my one TV yesterady and on another today. Two other boxes were unaffected.
On the first TV, I logged into my MyVerizon account and selected TV Tech Support and then the Quick Fix STB item and specified the STB that was acting up. After about 5 minutes, the box rebooted and the channels were restored.
The second STB took a bit more work ... reset it from the STB Menu (Home Agent STB Quick Fix under the customer support menu) and it rebooted the box just like the first one, but didn't fix the problem. Tried again, no change. Tried from another TV and from the online interface ... no change. Waited about an hour and tried again from the web site and it worked.
So ... the fix seems to be a bit dodgy as to it's effectiveness but it would appear to eventually fix the problem. Persistence.
Would be nice as it seems many are experiencing this problem if the customer support folks at Vz would alert their helpdesk / front line support to this particular issue and the resolution. Hearing people here saying that the tech support folks have no clue that this is occurring is a bit disconcerting. Maybe the admins here could sticky a post with the fix at the top of the category to draw people's attention to it.
So after resetting and chatting with a rep, I should have checked this place first. I have learned more here in 5 minutes than being on hold for 30 minutes on the phone, finally hanging up, then using the online chat for 30 minutes for them to tell me nothing other than his/her commands could take up to and hr or 2 before I would see a change. After initializing the in-home agent it took 2-3 times for it to finally load up, then 4 times of auto-correcting and we are finally up and running, however it has been 2 hrs since I spoke to the rep. It may be a coincidence or the fix worked. lol Good luck all, from Lemoyne, PA.
Went down Friday night. Was told it'd be up and ready by noon Saturday, then by 8:00am Sunday, then by 8:00pm Sunday...
Reset my router and my STB from the in-home agent several times... Nada. Unplugged box... Nada. Auto-correct several times... Nada.
I understand these things happen, but it is completely inexcusable that this "known-problem" is mentioned no where on the website except in these forums.
All of my standard definition channels on all my boxes are now working. HOWEVER,, on my HD/DVR box, FX, Foxnews, Fox Money, the Travel Channel and QVC are not working. For each of these channels I get the "you are not subscribed" message. Have done multiple re-boots and re-sets. My location is Mechanicsburg, PA.
Hi All-
We're so sorry you're still experiencing this issue- we are working hard to resolve it on our end.
In the mean time, please keep using these instructions posted by TommyRox (thank you, TommyRox!):
Thanks, Heather
Harrisburg, Pa.... Outage began Friday evening around midnight....
Endless hours on phone and chat....
Call back one hour ago.... still no subscribed channels...
Told 24 hours.....
Now through all this, 2 of my 4 boxes were restored/partially restored.
And my entire wireless network wiped out because of an unnecessay reset of my router............
When attempt to use auto correct features, received messages all weekend that data not available.
But will be happy to invest more of my time in trying.
Where is my credit for services not received as contracted????
I noticed this problem Fri night trying to watch Sabers on MSG, Called Tech support (TG for speaker phone) Remote reset of equip of no help. Was on hold for about an hour before giving up. Called again Sat night no help. As of this time (3/26 3PM)still down, connot get any info when this problem wil be resolved. GERRR. As already mentioned this is very widespread. Hope back up for the Sabers-Caps game !!!!! Oh yeah I did all the normal things hard boot etc. And am a communications tech. VZ def has a serious problem big time . . . .
I have tried the fixes, but it is still not working. I even switched my set-top boxes and the tv in my room does not receive those stations, while the other tvs do. It is strange.
