CHANNELS 524 AND HIGHER CAN'T BE VIEWED, POPUP STATES NOT SUBSCRIBED TO. Whats the scoop on this? This started about 9pm last night.
I have tried the fixes, but it is still not working. I even switched my set-top boxes and the tv in my room does not receive those stations, while the other tvs do. It is strange.
I have not been able to get channels above 49 since last night on two of the four TVs in my house. I leave near Mechanicsburg, Pa. I calledd the 1-888-553-1555 number today and was on hold over an hour and no one answered. This is unacceptable for a company of the size of Verizon. A customer service representative last night told me that there was a problem along the east coast. If so, why did it only affect two of my televisions. If this keeps up I may have to use another provider as much as I like FIOS. Does anyone know what is going on? Thanks
What really gets me mad about this is how Verizon chooses to stick their heads in the sand and act as if there is no problem. No word from them, nothing on the chans that do work about how to fix it. When I called yesterday they acted as if I was the only one with this problem. Seeing that Verizon isn't living up to their end of the contract I will be calling tomorrow to cancel and go back to Time Warner.
I don't like not being able to contact anyone when there is a problem.
Yep, has been out in Albany County, NY since Friday night. Only local channels available. Spoke to various neighbors and everyone reports exactly the same troube, channels listed as "not subscribed to." Neigbors report that techs say it is a "local" problem. Apparently, local is a little on the large side!
Finally spoke to a service rep. They are meant to be rolling out a fix in 1/2 hour, 1 1/2 hours ago. Oh well.
Solution from the STB
Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct
Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above
THnaks for the tips. I tried but it's not working for me. BTW, we are in mechanicsburg, PA . the problem statred from around 9:30 PM yesterday 3/23/12. I saw verizon posted the ETA for tomorrow. This is a bad outage.
verizon.com/repair isn't working.
Inhome doesn't list the cable card.
If AutoCorrect doesn't detect your CableCARD, you basically have to contact tech support for them to do something from the office.
Solution from the STB
Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct
Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above
Second and Third attempts at your solution didn't work. Just started up the Fourth attempt. I find it amazing that Verizon expects people to manually fix a Software problem they introduced (and seem reluctant to admit). I won't hold my breath waiting for a billing adjustment.
Performing the aufofix thing seems to have fixed the problem for me. Thanks for the advice. 🙂
So after resetting and chatting with a rep, I should have checked this place first. I have learned more here in 5 minutes than being on hold for 30 minutes on the phone, finally hanging up, then using the online chat for 30 minutes for them to tell me nothing other than his/her commands could take up to and hr or 2 before I would see a change. After initializing the in-home agent it took 2-3 times for it to finally load up, then 4 times of auto-correcting and we are finally up and running, however it has been 2 hrs since I spoke to the rep. It may be a coincidence or the fix worked. lol Good luck all, from Lemoyne, PA.
Went down Friday night. Was told it'd be up and ready by noon Saturday, then by 8:00am Sunday, then by 8:00pm Sunday...
Reset my router and my STB from the in-home agent several times... Nada. Unplugged box... Nada. Auto-correct several times... Nada.
I understand these things happen, but it is completely inexcusable that this "known-problem" is mentioned no where on the website except in these forums.
All of my standard definition channels on all my boxes are now working. HOWEVER,, on my HD/DVR box, FX, Foxnews, Fox Money, the Travel Channel and QVC are not working. For each of these channels I get the "you are not subscribed" message. Have done multiple re-boots and re-sets. My location is Mechanicsburg, PA.
Hi All-
We're so sorry you're still experiencing this issue- we are working hard to resolve it on our end.
In the mean time, please keep using these instructions posted by TommyRox (thank you, TommyRox!):
Solution from the STB
Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct
Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above
Thanks,
Heather
Harrisburg, Pa.... Outage began Friday evening around midnight....
Endless hours on phone and chat....
Call back one hour ago.... still no subscribed channels...
Told 24 hours.....
Now through all this, 2 of my 4 boxes were restored/partially restored.
And my entire wireless network wiped out because of an unnecessay reset of my router............
When attempt to use auto correct features, received messages all weekend that data not available.
But will be happy to invest more of my time in trying.
Where is my credit for services not received as contracted????
As an UPDATE: Harrisburg PA area........
After discovering this forum, I Followed Heather's instructions.
And am Happy to report that I have now FINALLY been able to restore subscribed channels to TWO set top boxes!!!
Just a bit of advice.... when I tried to restore multiple set top boxes (2), only one was restored.
So I had to go back a second time to restore the other.
I need to check the channel availability on #3 and #4 boxes.... and may have to run this on those as needed.
Should have saved myself all the hours on phone with tech support, and chat,,,, and checked here first. I only logged in here in desperation, first time user.
Lesson learned!
I noticed this problem Fri night trying to watch Sabers on MSG, Called Tech support (TG for speaker phone) Remote reset of equip of no help. Was on hold for about an hour before giving up. Called again Sat night no help. As of this time (3/26 3PM)still down, connot get any info when this problem wil be resolved. GERRR. As already mentioned this is very widespread. Hope back up for the Sabers-Caps game !!!!! Oh yeah I did all the normal things hard boot etc. And am a communications tech. VZ def has a serious problem big time . . . .
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