Having trouble logging in to the GO channels from HBO on my laptop, desktop and android tablet. Both say that I need to sign up for the channels on Verizon. I have no problem accessing HBO GO on my Roku and I can log in to Verizon with no problem. Changed my password but still the same result. Anyone seen this before? Verizon says it is an HBO problem and HBO says it is a Verizon problem. I cannot log in to these channels when logged in to "My Verizon" either. I am subscribed to these channels and they work from the DVR.
When you got FiOS do you ever remember going to this website http://activate.verizon.net
You have to do that registration for HBO and MAX go to work.
they stay disabled until you do it.
I have been watching both channels for the last couple of years and have been a member of Verizon for over 7 years. This activation process is not applicable. This just started about two weeks ago and happened over night. I only have TV and phone on this account and my internet is a business account.
watching something online is different than watching it on your tv. online stuff is as I described.
If you still have problems authenticating with your username online, then you may want to use the link at the bottom of the page that says contact us, and see if Verizon can make heads or tails of it.
I know the difference between using the DVR and on-line. Just to suit you I went through the activation process again and there is no change. My internet is a separate business account and not associated with my residential TV account. Notice that I said it has worked for a long time. I am not a new customer of FIOS. I am one of the first to have it over 7 years ago. If I had gotten any good information from any of the VZ support I would not have posted here. I appreciate your response but I do not think you ever read my post in detail. I will wait for my contacts within VZ to give me the needed help.
Exactly the same thing happened to me. I only have double play residential (phone TV) and pay a lot of
money for a business internet to get a static ip. Up until two weeks ago I was able to use HBO-GO and the comparable thing from SHO -- then no cigar. I filed a trouble ticket and eventually the response was "tough luck --- the way it was before was incorrect and we just getting around to fixing it". This of course is just **bleep** --- HBO-GO is an HBO product. My guess is VZ just wants to gouge you more and more. This is just the VZ version of having to pay $25 to check a bag. Anyway my solution was to add internet, slowest possible speed, and then trim my TV subscriptions back so that there was not an increase in my bill, actually it was slightly less. What a company.
David
There is a fix to the problem and it is to redo the activation at the following URL.
If while doing this process your username or password is not accepted you will have to enter the order number and password. That is what finally worked for me after a long session with upper level tech support. My account had some other issues but after going through the process everything seems to work now.
@Jbraun wrote:I know the difference between using the DVR and on-line. Just to suit you I went through the activation process again and there is no change. My internet is a separate business account and not associated with my residential TV account. Notice that I said it has worked for a long time. I am not a new customer of FIOS. I am one of the first to have it over 7 years ago. If I had gotten any good information from any of the VZ support I would not have posted here. I appreciate your response but I do not think you ever read my post in detail. I will wait for my contacts within VZ to give me the needed help.
I believe the issue is that things have change regarding business Internet accounts. If you have them, then you use HBOGo even if you have residential TV service.
That said, do you ohave both business Internet and residential TV service at the same location? How do they do that? Two ONTs?
Yes I have two ONTs on my house. One for my business that is internet only (need multiple static IPs for my field engineers) and one for my residence that is TV and phone. According to HBO there should not be aproblem accessing their Go service from any internet service. The deciding issue is whether you are subscribed to the HBO channels as part of the TV service. It worked until about two weeks ago and I cannot get through to anyone who seems able to help. The executive customer service people are looking in to it but they are also baffled. Seems there was a change cause others have the same problem.
I wanted to let you know that you were on the right trac with the activation idea. It would not work in my case as there was a major disconnect between two groups at VZ. Even though I had activated before, it was necessary to do it again due to changes made with how the HBO etc. channels were now being handled. After getting in contact with the right tech folks we all worked it out. I actually had to activate using my internal VZ ID and not my normal user ID. Thanks for your input.
@Jbraun wrote:Having trouble logging in to the GO channels from HBO on my laptop, desktop and android tablet. Both say that I need to sign up for the channels on Verizon. I have no problem accessing HBO GO on my Roku and I can log in to Verizon with no problem. Changed my password but still the same result. Anyone seen this before? Verizon says it is an HBO problem and HBO says it is a Verizon problem. I cannot log in to these channels when logged in to "My Verizon" either. I am subscribed to these channels and they work from the DVR.
Hello,
Just out of curiosity, try this workaround to verify that your FiOS TV residential credentials are being recognized by HBO GO (or Cinemax GO):
If you still get a sign-in error, then it likely has to do with your account.
Also, do you have any pending orders on the residential account that may impact your TV subscription activity online?
I have the same problem and just got off the phone with Verizon tech. Still cannot access premium channels even with new capability on the Verizon website to access HBO. Something is not connected somewhere.
Spent an hour with tech support. I've been a FIOS customer for over 5 years. The problem is indeed with the activation. You'll have to create a @verizon.net email account so you can "enjoy all the features FIOS has to offer". When you get to the activate page, you can't use your usual userid and password to log in. You'll need the order number and zip code. Believe me I've tried. What a {word filter avoidance}
Happens each time. I'm always able to sign in with my sister's att uverse login though
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