I'm having difficulty getting any Chapter view thumbnail to display. Always says "Thumbnail Not Available".
Is this a feature that just does not work at this time?
Regards,
Don
@frolicnj wrote: I'm having difficulty getting any Chapter view thumbnail to display. Always says "Thumbnail Not Available". Is this a feature that just does not work at this time?Regards,Don
Where are you located? I know that some weeks ago people in CA were seeing that, but where I am (North Texas) most of the recordings do seem to show the thumbnails. Not all, but most.
__________________________________JustinFiOS TV, 25/25 Internet, and Digital Voice userQIP7232, QIP7100-P2, IMG 1.9Keller, TX 76248
Hi MJustin,
I'm in New Jersey.
I am having the same problem in MD. I called Verizon FIOS suppost and the sent me a new DVR STB and it did not fix the problem
@fishndude wrote: I am having the same problem in MD. I called Verizon FIOS suppost and the sent me a new DVR STB and it did not fix the problem
There is nothing broken in your DVR, the problem is apparently in the Verizon site that provides the TV signals to your area .At least that is what I have been told.
As I said in my earlier response in this thread, here in North Texas (DAC 1, VHO 1) the thumbnails are pretty much always present. I just checked two of my most recent recordings and sure enough, the chapters thumbnails are there. And for me at least I find the thumbnails very useful.
Keep in mind that the chaptering function still works even if the thumbnails don't appear, the time indicators are accurate as far as I can tell so they can still be used to skip through the recording, it is just somewhat more difficult to decide where you want to be.
OK, one in NJ the other in MD. And I know that some time back someone from CA wasn't seeing them. Anybody else want to chime in with their locations where the thumbnails are not available?
I will try to get some Verizon attention to this issue.
Edit: I have pointed Verizon support to this thread to see if we can get some help. Also I see that Mark has chimed in also from MD as another user that sees only the blank chapters, no thumbnails.
I am in MD and have just ignored the issue. Running on the Cisco 435, and the chapters are there with blank boxes. It does help skip the FF when the box locks up durring a DVR playback. But then you must estimate where you were, and go back and forth. So it is a trade off. Oh yea the lockup power off and on takes you to the start, not like when you are viewing buffered content durring a pause. Perhaps the bug board will become more active once this holiday stuff is over.
This is not location based or equipment based because we have been able to reproduce it here. Please record a show on channel 183 and let me know if you see the thumbnails there.
Does that mean it only works on channel 183???
@Anthony_VZ wrote: This is not location based or equipment based because we have been able to reproduce it here. Please record a show on channel 183 and let me know if you see the thumbnails there.
Since I have posted in this thread and said I generally do have the thumbnails available I thought I would also respond here.
In North Texas (VHO 1) I recorded truTV (183) last night and yes, I do have chapters with thumbnails on the recording.
No, I was seeing if its happening on a channel basis for you or if its something else.
Anthony_VZ -- After seeing your message, I recorded an hour on channel 183 and the thumbnails did NOT show up.
I have a new Motorola QIP-7232 and noticed this problem from the first day I got IMG 1.9. I would say that the thumbnails do show up for less than 5% of the programs I have recorded. I haven't figured out any pattern because they display so infrequently. Even when they do show up, they don't always populate for the entire duration. For example, for a two hour movie, the thumbnails might display for the first 90 minutes or so and the last handful of thumbnails contain the "thumbnail not available" error.
I have tried rebooting the DVR, rebooting the router, changing the IMG to SD mode, and running the self-support tools in the DVR menu ("Fix common DVR problems", etc.) and NOTHING helps.
I am in the Southeastern PA region (northern Philly suburbs) and am willing to assist VZ with troubleshooting this problem.
Thanks!
I have sent you a private message to get more info.
I just got the 1.9 update last night. I'm not seeing the chapters. Are they only going to be on new recordings going forward, or should my previously recorded shows have them as well?
No Thumbnails in Warrington PA.
