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Closed case with no resolution

I posted a case here about a bad installation and my previous issue with mor being able to watch certain channels and the case was closed with no resolution. No one reviewed nor requested any additional info. How am I to proceed if you all are just closing cases with no response or assistance?

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[Deleted User]

We have reopened your support case.

Please refer to your original thread and follow the instructions for accessing your private support case.

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