I was a very satisified Verizon Residential DSL customer in Harwich, MA between 2005 and 2010 . In January 2010, I closed that account when I sold the house. I requested and paid a final Verizon bill.
When I checked my credit report in 2011 there was a past due/collection item reported by Verizon (Weldon Spring, MO) in my credit reports. This negative credit entry was jeopardizing a mortgage for a new home. I contacted Verizon and was informed of an outstanding balance of $150. I had not received any bills from Verizon for this charge and was unaware of it until it appeared on my credit report. Verizon personnel were unable to provide any details about the source of these charges. After spending many hours on the phone with Verizon - and receiving inconsistent and incomplete information about this charge, I was advised to pay the balance - and I did so.
I have disputed the erroneous negative credit information through the credit reporting agencies 3 separate times. Each time the negative comment is cleared, Verizon re-enters it approximately one month later. When I escalated this within the (Experian) credit reporting agency, I was informed that this is Verizon's policy.
I closed my Verizon account in or orderly way - then I paid this questionable additional Verizon balance but still my credit report shows negative comments (collection) that have a direct effect on my mortgage interest rate and borrowing costs.
I request your assistance to review and permanently remove this inaccurate, negative Verizon account information from my credit reports.
{edited for privacy}
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