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DCT-700 error 8701-1842

elmowarren
Newbie
‎12-23-2012 10:32 AM

We have five TV's, two digital and three CRTs. No issues with the digital TVs. One CRT connected to a QIP2500 is working properly. Yesterday both CRTs stopped receiving channels from the DCT-700 STBs. TVs are on channel 4, STBs turn on, TV shows error message 8701-1842, channel not available, for all channels.

I'm in a cast and cannot run upstairs to keep checking these two TV's, parents are elderly and impatient. I've reset the router and had them reset the STBs (unplug for a minute). Wiring hasn't changed, so that isn't it either.

Any suggestions?

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Anthony_VZ
Master - Level 3
‎01-01-2013 03:12 AM

Sorry for the troubles with your serive. Are you still having troubles with this?? Please reply back if so that way we can help out.

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Allard89
Newbie
In response to Anthony_VZ
‎09-26-2016 12:29 PM
I'm having the same problem with the same code on one of my TVs. I called the 1-866 # and the automated Rep rebooted my system. My other TV shut off during the reboot like it should have but the one I wa calling about never shut down and I still have the same error code of 8701-1842. I called and spoke with a live Rep and still unable to fix it. Please help!
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LawrenceC
Moderator Emeritus
In response to Allard89
‎09-26-2016 01:22 PM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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