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FIOS TV Guide Not Working

I have my own internet router (Nest Wifi), and a MOCA bridge (Actiontec ECB6200), and a Verizon DVR and secondary STB.

For the past few months, everything worked great. Today the main DVR rebooted at some point during the day and it cannot access the TV guide. I have rebooted the ONT, my router, the MOCA bridge, and the STB a number of times with no luck.

Does anyone have any ideas on how to troubleshoot this?

Comments

Ccanino53

@Paradigm wrote:
I have my own internet router (Nest Wifi), and a MOCA bridge (Actiontec ECB6200), and a Verizon DVR and secondary STB.
For the past few months, everything worked great. Today the main DVR rebooted at some point during the day and it cannot access the TV guide. I have rebooted the ONT, my router, the MOCA bridge, and the STB a number of times with no luck.
Does anyone have any ideas on how to troubleshoot this?

You might need a Verizon router to re-authorize your VMS box. if they de-authorize, you have to use a Verizon router as the primary until they get authorized. You should also check the MoCa network and make sure all connections and splitters are good.

dexman

To expand on what clem53 said, the G1100 router can be purchased online (eBay). Owning one to have around to re-enable the Channel Guide after a reset might be worth considering. 🙂

Paradigm1

Thanks for the tip on the G1100 router.

Would I be able to use that router bridged with my Nest Wifi routers to achieve TV Guide access, or would the G1100 replace the Nest Wifi router? The Nest mesh coverage is great.

Thanks

Paradigm1

Thanks, I checked all the connections and they are all tight.

Ccanino53

@Paradigm wrote:
Thanks for the tip on the G1100 router.
Would I be able to use that router bridged with my Nest Wifi routers to achieve TV Guide access, or would the G1100 replace the Nest Wifi router? The Nest mesh coverage is great.
Thanks

Yes, you can do a bridged setup, a lot of users do it that way.

Paradigm1

I purchased a G1100 and installed it, but I still don't have a TV guide after rebooting the ONT, router, and the STB. Any other ideas?

Thank you

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