FIOS freezing

[candc2]

Over the course of the last day, our FIOS HD DVR has been freezing the picture on the TV.  Anyone know why this is happening?

[Nelssie]

I just converted from cable on 12/28/2011 and I am having the same issue.  No freezing on the other boxes, just the HD DVR.  Not only freezing, but I had to reboot about 8-9 times.  This is getting extremely annoying and old.

[candc2]

Freezes only when watching tv so far...how many people experiencing this I wonder?

[prisaz]

Where are you all located, and what model of DVR do you have? More information may help.

What img does your DVR have 1.9 10.??

Menu / Settings / System Information. System img, and Build number.

[candc2]

Spoiler

In virginia, just got fios in last two months, not sure of number u were speaking of, where do i find that?

[prisaz]

Under the Menu not Guide sorry. Do you have Cisco STBs or Motorola? Please provide the Sysytem Information

Menu / Settings / System Information. System img, and Build number

I have Cisco img 1.9, build 10.40, and have seen similar issues. Was wondering if we are seeing the same issues. I am in MD and we both are out of the same VHO-4 in SilverSpring.

[candc2]

1.9 12.40

[prisaz]

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@CandC wrote:

1.9 12.40

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Same version I have. I have heard if you turn the DVR power off and on by the remote it should start working again watching live TV. Bad for when you are watching a recording and must start over with fast forward, but chapters help skip most of the recording, faster than FF. I hope it is fixed soon. I had Motorola for a long time, and Cisco for about a month, and trying it. I like Cisco better. But that is just me. I wanted to Sneak Peek Beta test 1.9 since last year, but was in the wrong area.

We shall see what happens.

PS. Also if your DVR remote batteries get a bit low, replace them. The DVR will start being non responsive. It is difficult to tell how long the batteries that ship have been in the wrappers, and DVR remotes get more use.

[Nelssie]

Mine is a Motorola release 1.9 with a build of 10.95, Data Object version i 30.95, Platform QIP 7200 P2

Pittsburgh,  Pennsylvania area

[prisaz]

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@Nelssie wrote:

Mine is a Motorola release 1.9 with a build of 10.95, Data Onject version i 30.95, Platform QIP 7200 P2

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So it does not appear to be a hardware vendor issue. Well that is good to know. Perhaps NY and MA will go straight to 1.9.1 and skip 1.9. Then we will start getting it. Will have to see what happens early in the year.

[hoopitup2000]

There IS a problem in northern VA & no one seems to notice/care how to resolve the problem. See my initial post below.

Local SD channels freeze in the morning

12-29-2011 08:17 AM

For about a month or so (about the same time as 1.9 update) all SD local FIBER FED channels will freeze at the same time on all SD & HD boxes. (3,4,5,6,7,8,9,13 . . . . )The HD versions of these same channels never have this problem. It happens most every morning about 3-5 times.

After about 20-30 seconds either;

1. The channel will change to another random local channel by itself.

2. The channel is not available message will appear.

This is also a problem at a co-workers house in Vienna, VA. (I'm in Arlington) We both have just gotten new boxes this week & still having the same issue. Signal strength is not the issue. I can't believe we are the only 2 people having this issue.

Any ideas?????

Thx!!

[hoopitup2000]

For about a month or so (about the same time as 1.9 update) all SD local FIBER FED channels will freeze at the same time on all SD & HD boxes. (3,4,5,6,7,8,9,13 . . . . )The HD versions of these same channels never have this problem. It happens most every morning about 3-5 times.

After about 20-30 seconds either;

1. The channel will change to another random local channel by itself.

2. The channel is not available message will appear.

This is also a problem at a co-workers house in Vienna, VA. (I'm in Arlington) We both have just gotten new boxes this week & still having the same issue. Signal strength is not the issue. I can't believe we are the only 2 people having this issue.

Any ideas?????

Thx!!

[hoopitup2000]

This forum should change it's name if no one will even give advice regarding a REAL/CONSISTENT problem. (Yes, still freezing this morning) If I need to call service (which is a pain) just say so.

Just discovered that the home agent is useless for this as well. They want me to reset the boxes AGAIN. Like we haven't already done all of these things at least twice.

Thanks for nothing!! CAN YOU HEAR ME NOW!!

[prisaz]

I am out of the same VHO-4 from SilverSpring, MD. Have no issues with local channels. But as far as Freezing, my DVR does it every now and then after being paused. Oh yes it is winter, and very freezing outside too.

Have you tried contacting Verizon for support? We are customers and can't fix anything on their end.

http://www22.verizon.com/content/contactus/

[hoopitup2000]

Thanks for the info Mark!!

I thought this would be a good place to go. Sorry for the rant. I will try the link supplied or call.

It seems to only affect the Fairfax/Arlington feed, so that may help Verizon diagnose the issue. My mother lives in Manassas & has no issues.

Have a good day!!

[Hhhs8]

I don't think it is the STB, as I am having the same problem, and I use a TiVo box with a cable card. Maryland

[DDERF]

I'm having the same issue in FL.  I switched to Verizon a little over 3 weeks ago and I have had the problem on every tv in the house and on just about every channel from day 1.  The picture will freeze for a second and then jump to live.  I contacted a rep and she stated that a fix will be out March 15th for my area.  The sad thing is that I switched because I was tired of loosing programing during the slightest bit of rain and now instead of having issues every few days, I have a problem every day all day.  The rep also said there was a current fix but it only works half of the time and sometimes the DVR will fail to reboot leaving you with out TV.  Daily frustration waiting on March 15th.