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FIOS tech support is so HORRIBLE! I cannot get assistance. Does any fios employee read this forum?q

I do not have time to sit on hold forever. We have had no ability to play on-demand movies since at least yesterday- the last time we tried was probably 3 weeks ago so not sure how long its been. I have called the tech support number three times and been put on hold. Told there would be a 4 minute wait - one hour later, still waiting. The next time I waited 45 minutes, I am not calling again since no one ever picks up the phone. How am I supposed to get assistance with this problem? I have already tried rebooting everything.

Comments

tns2

These forums are meant as peer to peer. They only Verizon employees here are the Forum admins.

MrMatthew1

Hi mpreziosi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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