Fios One Box/Remote Glitching When Connected With an Older Receiver

Has anyone experienced significant glitching with the Fios One Box/Remote when connected to an older receiver? I am a new Fios customer and the initial setup was great. After a few days, the remote unpaired and the box froze when I was changing the receiver volume with the Fios remote. After several fixes and box/remote replacements, the technician advised that it is probably the receiver causing the problem. I planned on upgrading the receiver at some point, but that timeline has been pushed up. Anybody else have this problem?

Accepted answers

clem21

@pnutzlaw wrote:
So, the new remote came today. Everything paired flawlessly and is still working. I did not dare try pairing it while hooked up through the receiver. Instead, I have the HDMI cable hooked up from the Fios box directly to the LG OLED. Because the TV is mounted and the cable is installed behind the wall, I had to remove the end of the cable which was plugged into the HDMI Out port on the receiver. For now, if I want to use my PS5 (or the Denon setup menu), I will need to remove the HDMI cable from the Fios box and put it back into the HDMI Out port on the Denon. I still have my surround sound because I have an optical audio cable going from the TV to the receiver. The only inconvenience is that I need to switch the receiver input to TV Audio every time I turn my equipment back on. I am assuming I can change the default input to TV Audio somewhere in the Denon settings menu, though. After the remote paired with the box and TV, I was able to manually configure the remote so that it operates the power, volume and mute functions on the receiver. I opted to cancel my new receiver purchase for now and will upgrade in the future. I cannot thank you enough for your help and advice.

In the Denon HDMI menu is an option for Stand by source, use last chosen input when restarting. I really don't think you have anything to worry about by putting the Denon back in the chain. There is NOTHING the receiver can do to unpair the remote. I think the last APR update was the culprit here and the new remote solved the problem. I'd just make sure the other Fios boxes in the house are OFF if you have to reprogram or re-pair the DVR remote.

All comments

clem21

@pnutzlaw wrote:
Has anyone experienced significant glitching with the Fios One Box/Remote when connected to an older receiver? I am a new Fios customer and the initial setup was great. After a few days, the remote unpaired and the box froze when I was changing the receiver volume with the Fios remote. After several fixes and box/remote replacements, the technician advised that it is probably the receiver causing the problem. I planned on upgrading the receiver at some point, but that timeline has been pushed up. Anybody else have this problem?

What brand and model of receiver, and which Fios box? Are you going from the Fios box to the receiver via HDMI? Does the receiver pass through via HDMI to the TV? 4K or 1080 TV?

pnutzlaw

Fios TV One Box with Voice Remote connected via HDMI to Denon AVR-2313ci. The receiver is old and does not pass 4K. HDMI out from receiver to brand new 4K TV (LG OLED CX 77). Because of the lack of 4K content from Fios, I was not in a rush to upgrade the receiver, which otherwise passes excellent quality HD content from Fios. However, this remote issue is untenable. I just purchased a Denon AVR-S960H. It arrives Thursday, but now I need Verizon to send me yet another new box. Hopefully, the new receiver solves the issue. In your opinion, does it sound like the old receiver caused the glitch?

clem21

@pnutzlaw wrote:
Fios TV One Box with Voice Remote connected via HDMI to Denon AVR-2313ci. The receiver is old and does not pass 4K. HDMI out from receiver to brand new 4K TV (LG OLED CX 77). Because of the lack of 4K content from Fios, I was not in a rush to upgrade the receiver, which otherwise passes excellent quality HD content from Fios. However, this remote issue is untenable. I just purchased a Denon AVR-S960H. It arrives Thursday, but now I need Verizon to send me yet another new box. Hopefully, the new receiver solves the issue. In your opinion, does it sound like the old receiver caused the glitch?

The newer Denon receivers have a lot of control over the HDMI chain, not sure of your older one. To use the older one you need to set the Fios box to 1080I, 16x9 in the settings> audio and video>Video settings menu. While in the settings menu, turn off video input control. Then go to the fios menu, Settings>voice control>Fios TV one voice remote>program fios TV one voice remote, reset remote settings. Once that is done, go back to the same menu, choose manual setup and follow the instructions for your receiver and TV. That should get the old receiver working again. I have a 2 yr old Denon receiver so if you need help with the new one let me know.

pnutzlaw

I followed your instructions, but I am unable to reset the remote settings and enter the manual setup. I get a message advising that the remote cannot connect and it instructs me to pair the remote. The glitch does not allow me to pair the remote. When I try, I get the message that it is paired, but the dialogue in the upper right corner of the screen repeats over and over (finding remote/paring/paied). Ultimately, the message says "setup failed". The problem is not that the receiver does not pass the video, but rather that the glitch has caused the un-pairing of the remote and the inability to re-pair the remote absent a hard reset from Verizon tech support. Even if I am eventually able to pair the remote again, the same glitch happens after a few minutes. Any advice? Thanks again for your help.