Did you know that you can fix most problems you might have with your Fios TV by resetting your Fios TV box?
On your Fios Remote, press Menu, then select Customer Support, and click on Fix Fios TV Issues.
Hope this helps!
-Heather
My TV does not provide the option to "fix TV issues" This is not a workable suggestion.
Ive tried this as well restting my boxes, Router, in home agent, etc. I can't get anything to fix my issue with pixelation issues for on demand, Pay Per View etc.
No. It wont help your problem or mine.
But we will be forced to do it repeatedly, along with giving your phone number, account number, customer code, and PIN number over and over again.
too true wickedfish 😞 too true
@Kungfuherbert wrote: Ive tried this as well restting my boxes, Router, in home agent, etc. I can't get anything to fix my issue with pixelation issues for on demand, Pay Per View etc.
Have you checked/reseated all coax connectors from the ONT to the STB, including splitters?
I have made multiple attempts at resolving the "Channel ### is not currently available"
The in-home agent on the FIOS DVR did not work.
Resetting router and DRV did not work.
The online trouble shooter give a "login failed error", and yes, I am on the primary account using Ubuntu and Google Chrome.
So since the online tool failed, I cannot submit a ticket to get this fixed.
This is my last resort, the forums. What can I do to get my DVR back up and running? My other non-DVR boxes are working.
@Veggivore wrote: I have made multiple attempts at resolving the "Channel ### is not currently available" The in-home agent on the FIOS DVR did not work. Resetting router and DRV did not work. The online trouble shooter give a "login failed error", and yes, I am on the primary account using Ubuntu and Google Chrome. So since the online tool failed, I cannot submit a ticket to get this fixed. This is my last resort, the forums. What can I do to get my DVR back up and running? My other non-DVR boxes are working.
Have you tried contacting the support team via Live Chat or at 1-800-VERIZON?
my dvr has not record all of my shows since wensday day I called on hold for 25 minutes JOKE!! intenet .BOGUS Where is the service u PROMSED?? what I signed up for yiur great service NOT!!! rv+CD
@MichaelaJackson wrote:Kalin,And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.
Have you tried contacting tech support?
1-800-VERIZON or via live chat at http://www.verizon.com/contactus.
I find it never seems to make any difference if you call for help because you have tried these things and they have not worked. You ALWAYS are asked to do them again then the tech tells you you must be doing something wrong.
I love FIOS but generally when there is a problem, I am way ahead of the people I get on the line and they just don't seem to listen or get it. "I apologize but I have to log in that I asked you to do this and that you did it." come on....give them and us some credit for having brains.
Did you report your problem somewhere? Its not in this thread.
Remember this is a peer to peer forum. In order for peers to make suggestions we need more info.
Heather's tip solved my issue with a freezing picture. I found my solution right on this support forum, which is awesome. No calls to tech support, no waiting. I figured I had nothing to lose and now everything is back to normal.
Best to start a new thread as this one is liable to be locked as too old
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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