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Fios TV app error code 9-6-25-653-015

I just updated our wireless router to the new Fios 1GB. the Fios TV app on my wife's phone keeps giving the error code 9-6-25-653-015 with the new router!

Does anyone know how to fix this? it worked all day and now it doesn't

Any help would be greatly appreciated

Thanks

Comments

clem21

@flyingsquirel wrote:
I just updated our wireless router to the new Fios 1GB. the Fios TV app on my wife's phone keeps giving the error code 9-6-25-653-015 with the new router!
Does anyone know how to fix this? it worked all day and now it doesn't
Any help would be greatly appreciated
Thanks

I would start by unplugging power to the router for 30 seconds, then plug it back in. Then go to the settings on her phone to the Fios app and delete the cache and data for the app. Try connecting with the app again.

joelobello

been going on for months. the app is so buggy and annoying.

clem21

@joelobello wrote:
been going on for months. the app is so buggy and annoying.

I've heard the app is being worked on and should be updated soon. Don't have any timeframe though......

kathymably@verizon.net

Been having the problem now all week.

JDAG32

I'm having the same problem - is there a way to contact someone to fix this?

clem21

@JDAG32 wrote:
I'm having the same problem - is there a way to contact someone to fix this?

Yes, contact Apple and tell them to stop breaking functionality of peoples apps with their updates!

Pensfan58

I rebooted my set top box, updated my devices, un-installed the app and re-installed it...everything I could think of, including spending time on the lovely Verizon chat (why can't they tell me what is wrong if I give them the specific error code? Or how to fix it?). Nothing has worked so far. I am very frustrated with Verizon. I left "feedback" when requested, but I don't know how to see their response, if any. They certainly didn't email me or call me back. I am seriously thinking of leaving Verizon. I have had about enough.

LoveMyPillow

This worked only for me. I removed the battery 12volt connector and reset the OLT and place the 12volt connector back into the outlet. This worked for me, an Android Tablet user. You need to contact VERIZON CUSTOMER SUPPORT SERVICE BEFORE DOING ANYTHING. Again, this worked only for me. I DO NOT GIVE ADVICE ON WHAT YOU SHOULD DO!

megsjw0118

Have been getting this message all day; tried 2 different devices. Turned them on and off; plus rebooted my main TV box. Main TV box works fine, so it clearly an issue with the app. I am getting increasingly frustrated with the app as this seems to be happening on a regular basis. Has anyone else gotten this message today? Any ideas what else to try?

clem21

@megsjw0118 wrote:
Have been getting this message all day; tried 2 different devices. Turned them on and off; plus rebooted my main TV box. Main TV box works fine, so it clearly an issue with the app. I am getting increasingly frustrated with the app as this seems to be happening on a regular basis. Has anyone else gotten this message today? Any ideas what else to try?

Uninstall, shut down and reboot device, re-install app. Make sure there is no app cache remaining on device before you re-install app.

ScannerPilot

After working well for several months, the FIOS app continually throws error code 9-6-25-653-015 on multiple devices. I have rebooted the router, deleted and reinstalled the app multiple times without success. Any idea what this error code means?

clem21

@ScannerPilot wrote:
After working well for several months, the FIOS app continually throws error code 9-6-25-653-015 on multiple devices. I have rebooted the router, deleted and reinstalled the app multiple times without success. Any idea what this error code means?

I'll check into it. Post when I get an answer.

clem21

I've been told the error is a problem with the VMS 1100 box that will be addressed in the next firmware update so hang in there.

IssueswithFios

Same issue sand Fios is not help at all.

IssueswithFios

That does not work

clem21

@IssueswithFios wrote:
Same issue sand Fios is not help at all.

Again, see above:

I've been told the error is a problem with the VMS 1100 box that will be addressed in the next firmware update so hang in there.

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IssueswithFios

Any update? Issue is not resolved.

clem21

@IssueswithFios wrote:
Any update? Issue is not resolved.

Firmware update is necessary. You have to wait until it goes through. Thanks for your patience.

BCRAZY1

When will the update happen!?!

LGFiosApp

Thanks! this worked: Uninstall, shut down and reboot device, re-install app. Make sure there is no app cache remaining on device before you re-install app.

Chilll1

The error code is saying that the DVR may be offline. I got the same exact problem having it right now since I updated my service yesterday I now have the newest DVR and now I have issues the older DVR it works fine. The channel lineup shows fine but nothing in my stuff shows recorded upcoming manage series deletions nothing showing but it shows my DVR the name of it.. it's seeing the DVR but it's not getting information from it I believe it's an app problem

clem21

@Unnamed wrote:
The error code is saying that the DVR may be offline. I got the same exact problem having it right now since I updated my service yesterday I now have the newest DVR and now I have issues the older DVR it works fine. The channel lineup shows fine but nothing in my stuff shows recorded upcoming manage series deletions nothing showing but it shows my DVR the name of it.. it's seeing the DVR but it's not getting information from it I believe it's an app problem

did you import your old settings to the new box, or did you create new recording options with the new box? Are both the DVR and the device with the Fios app on it on the same WiFi network? Did you register the device when you first connected it? I'd also call the billing department and have them re-authorize your account. Something may have gone wrong with the update.

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