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Fios TV app not allowing me to watch certain channels

Hi everyone,

I really hope someone can help me with this situation. When I’m home, connected to my FiOS router there are certain stations that say “switch to set-top box fron the settings menu to stream this channel when connected to your Fios router”

I am connected to the router and there is no switch to set-top box feo

the settings menu. It’s very frustrating as I’m home and connected to the router. Can anyone help? Seems to be a common problem.

Comments

clem21

@Richiewheels wrote:
Hi everyone,
I really hope someone can help me with this situation. When I’m home, connected to my FiOS router there are certain stations that say “switch to set-top box fron the settings menu to stream this channel when connected to your Fios router”
I am connected to the router and there is no switch to set-top box feo
the settings menu. It’s very frustrating as I’m home and connected to the router. Can anyone help? Seems to be a common problem.

What specific stations are giving you the problem?

clem21

Have you tried unplugging power from the Fios Box and router for at least 3 minutes, plug in router, then when stable plug Fios Box back in.

map09

When changing to certain channels on Fios tv app I get a message saying “switch to set top box from settings menu to stream this channel when connected to your WiFi router”.

Unfortunately that’s not an option in the settings menu in the app.
BTW channel is one that I subscribe to.

Any thoughts?

clem21

@map09 wrote:
When changing to certain channels on Fios tv app I get a message saying “switch to set top box from settings menu to stream this channel when connected to your WiFi router”.
Unfortunately that’s not an option in the settings menu in the app.
BTW channel is one that I subscribe to.

Any thoughts?

Have you tried uninstalling the app, download the latest version and try again?

map09

Yes. I tried deleting app and reinstalling but no luck.

map09

Yes. Also tried using app on several other devices (all iOS) with no luck

clem21

@map09 wrote:
Yes. Also tried using app on several other devices (all iOS) with no luck

I recall reading there are some providers that still don't have deals struck with Verizon to allow their programming to be used through the app. That could be why the app is directing you to use the box instead. Which channel is it you can't get with the app?

slippery2

500-549

clem21

@slippery wrote:
500-549

Those are reserved for local channels. Many times they will not let a provider stream content, which is what sounds like is happening here. They expect you to get them OTA or use their streaming apps. If you can watch them through the Fios box, then there is no technical issue.

Stevef3NJ

I am out of town and I am getting the same response. It is letting me record the program, but not stream it live. I thought that the fios app was an alternative to having a box. How can it be, if you can't watch certain channels? The channels I receive are good quality, I must say, but I want the channels that are in the package I purchased.

jclark42796

Had an issue last night watching the Caps period 1 (ch 576). Went back to watch period 2 and the app said "Content not available". Tonight trying to watch the Mets/Nats on 577. Got the useless "set-top" box message. Uninstalling the app and reinstalling fixed the issue.

Degra57

I feel the exact same way! And can't find anything or one to help resolve this problem. Verizon needs to do better on assistance with this app and it's issues. This only happens for me on the FireStick My Fios TV App, but when using app on phone channels all work just fine.

WAWalsh

Same problem and it is a difference between watch FS1 which was fine and Fox, which is prompting the message. As location and system has not changed, the difference is in the channels. This is ruining the ability to watch the World Cup and there should not be a problem with a basic channel.

DDOhj4039hd

Verizon is waiting for the whole "cell phone" phenomenon to catch on before dedicating resources to what they call "applications". They're looking into the possibility of providing these "apps" to people that function similar to your BetaMax or VHS VCR, where content can be recorded or taped and then actually played back onto a handheld device directly without having to connect any RCA or coax cables anymore! Slated for release in 2026 with limited support.

You need to fix your apps. Alexa, Google, iOS, Android interfaces are all years behind and non-functional with no response from support teams. Now you're going to release a streaming device? Is it going to be as good as your apps? If so, probably ought to rethink it if you're not going to get serious about it.

One day, they might even respond to these boards.... 🙄

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