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Guide has all episodes of Doctor Who on BBCA marked as new; creating havoc w/ my DVR

I have a series recording set up to record all new episodes of Doctor Who on BBCA. There is one new episode a week. However, during the week BBCA also shows old episodes from prior seasons, and the guide data incorrectly shows these as new episodes.

Because of this, my dvr ends scheduling and recording many, many extra shows - sometimes a dozen a day!

How can I get Verizon to fix this?

Comments

VZ_Javier

Dear larryc,

Please allow me to investigate further. I will reply with a solution or workaround right there after.

Thanks for you patience

VZ_Ron

Dear larryc,

We have a question on series setting recording do you have have the episodes set to First Run & Repeats or First Run Only please verify and let us know because this might be the fix to your problem.

bnglbill

I have the same issue from time to time and I have all of my series set to first run only. Sometimes when there is a marathon, it wants to record all episodes. I recently had this issue with a show called mantracker. Also, there was something that was on this coming weekend and I don't remember what it was but the show was going to be on all day Sunday and every episode was in my list to be recorded, I had to go through and manually delete them all so that they don't fill up my box. This definitely seems to me to be an issue with the software.

bnglbill

I forgot to mention, when I deleted all of the shows that were set to record, I went back and looked in the guide and sure enough, they were all tagged with thaty little red tag that said NEW and they were definitely repeats. I wish I could remember what show it was but it is a marathon that is running this coming Sunday or Monday, a little searching through the guide and you should be able to find it...

bnglbill

I remember what it was, it was Pawn Stars on channel 628, it's on all day Monday. I just looked online and it only show 1 new at 1:00pm which is definitely noit new but the other day when I looked at guide on my box, they were all tagged as NEW. Hope this helps, this is a vey annoying bug...

larryc

Hello,

I doubled checked: The series is set to record first-run only.

Thanks for looking into this.

prisaz

FYI it is FYI guide data. We were hoping in 2010 that they would go away. Many of these issues have been improved, but not all.

I love my Tivo!

ekem015

http://twitter.com/timsnow/status/14793202428

fiostv Any news on the guide data improvements? BBC America tonight at 10:30 is incorrect. 3:45 PM May 26th via UberTwitter

http://twitter.com/FiOSTV/status/14796173131

timsnow lawyers are busy at work on the contracts - working through some unexpected tech issues 4:40 PM May 26th via TweetDeck in reply to timsnow

Shaw2

Was this problem ever solved? I have this problem CONSTANTLY! The guide will say old episodes are new and record them, mostly when there is a marathon of the program on, but occasionally just when an old episode is airing. It messes up other programs I am trying to record at the same time.

Mistaya

We have also run into this problem. I don't remember the name of the show but it was a marathon and pretty much filled the DVR. I am also set for new shows only.

mm112

This is a issue that has still not gone away where a lot of people are dealing with this kind of problem where a great deal of the information that is on the guide never matches. I have the same problem too but it is even worse than what was described on this thread. So many of the channels are off by several hours that you actually have to time something and tape a show that is wrongly listed on the guide but it really is what you want. For example there is a channel in my area called tvc + latino channel 477 but it is three hours off and that is because the same exact channel also exists on the west coast too so they are running a west coast schedule for those who are on the east coast! It is channel 487 in los angeles but it would not surprise me all if the people who are on the west coast have an east coast schedule because that is how clueless the verizon guide provider is that they do not even know what region you are in! There are also a ton of channels on my guide that are off by an hour but not because of a time change they have always been like that. Channels 1662, 1646, 1582, 1511, 1516 are all off by an hour while other channels like 1509, 1548 never match and i am not even including how telemundo and univision and headline news are usually wrong on the weekends. It does wreak havoc on your dvr because the telemundo and univision 6pm shows that are usually on 7 days a week does not appear there on saturdays because there is always a movie from 4-6pm on telemundo on saturday but it is always listed as 4-5:30pm where the news is listed at 5:30pm when in fact it is the final half hour of that movie and the 6pm news show never appears. The same goes for univision which has a comedy show listed there at 6pm on saturdays when in fact it is the 6pm news. Now if you have the 6pm news set up on either telemundo or univision it will not appear there because it is always listed wrongly at 5:30pm. The same problem exists with headline news. The guide has had forensic files listed for a long time starting on fridays at 9pm where it continues throughout the weekend but in reality the show that has been on there for a long time is actually mystery detectives. Every single year there are a whole bunch of concert series on music channels that i miss out on because they are not listed on the guide where the first of them is going to air in a few days on march 21 on channel 1664 starting at 7pm but it is not there. It is a heavily hyped concert but as usual verizon's guide provider is completely clueless about it. If it was possible to file and win a lawsuit against fyi television for their ineptitude then people would have done it a long time ago because of how incompetent they are.

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