IIF SOMETHING IS NOT DONE BY TOMORROW I WILL RETURN EQUIPMENT TO YOU.
I INTEND TO RETURN YOUR EQUIPMENT AS EARLY AS TOMORROW AND SEEK ANOTHER PROVIDER
Hello oka,This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.
@oka wrote: I INTEND TO RETURN YOUR EQUIPMENT AS EARLY AS TOMORROW AND SEEK ANOTHER PROVIDER
Try menu>settings>audio and Video>Audio>volume control, make sure fixed is selected. Then go to dynamic range and set it to heavy. Also set audio format to surround. Reboot box when finished.