For several days we have been experiencing freezes/pixelation of the video stream (similar to weather interference on a satelite dish), and lost audio while viewing "on demand" shows. It became so annoying on one TV, we turned it off and try viewing the shows on another one and had a similar experience. I tried going through the online troubleshooting steps with no success. The modem, and ONT, and both set top boxes were rebooted. On one of the boxes the troubleshooter recommended sending a "reset" signal. After taking all of these steps, I've noticed a little imporvement, but the problem has not been resolved.
I've searched online for similar complaints, and found one post suggesting a problem with the ONT since we are seeing this on both TV's. Are there any steps I can take to diagnose that device?
