Both the neighbor and I have Fios tripleplay. Have had it for over 3 years. Other neighbors on the block have had Fios installed and the installation of the fiber cable to the main junction box was not installed correctly. There is a major sag in the line above the original neighbors driveway. From the sidewalk to the line is 8.5 ft. He has called customer support multiple time with no correction. One time we had to lift it so a service truck could get down his driveway. I'm attaching two photos. The first one is unaltered. In the second one I have highlited the sagging line. As you can see there are multiple Fios lines that sag down, but most concerned about the lowest one. My question; How do you get Verizon to fix this condition? Thanks.
