MaxGo Cant connectg to my Verizon account

I have upgraded to the Ultimate TV package. The Cinemax channels are included in my area. When I look at my channels via my verizon account I do not see cinemax listed as I do for Epix for example. When I go to the MaxGo web site and try to sign up via my verizon account it tells me that I need to be subscribed to Cinemax. Does any one know how to fix this type of an issue?

Accepted answers

Hubo_VZ

I have sent you a PM in regards to your issue.

All comments

Hubo_VZ

I have sent you a PM in regards to your issue.

bhaasie

What is the resolution to this issue? I am Ultimate but MaxGo a NoGo. Thanks

nubetube

Unfortunately this is a bug on the verizon side. No timeline to get it fixed yet.

robtcostello

I have the Fios Ultimate TV package. When i emailed VZ tech support in regards to this issue. The first gave me the run around for 2 weeks. After this they then told me that customer service could not resolve "technical issues." Finally they resolved my issue by saying that I must purchase Cinemax and Epix gain access to these site.

The basicly told me that i was out of luck. And that I must purchase seperate subscriptions to Cinemax and Epix. Eventhough once one is subscribed to the Ultimate pacakge; verizon.com shows me as subscribed in verizon.com.

Thank you Verizon. You really know how to treat your customers well. I will be sure to tell everyone who asks me about my Verizon Fios service to subscribe to Comcast.