Multi Room DVR will not record...only has option to get "Reminder "

Hi,

I am new to the forum and we just got verizon fios installed. We have a multi room DVR along with 2 HD set top boxes. When you go to the menu and hit Record to record a show, it says "you can't set a reminder for a show in progress". I don't want a reminder, I want to record it.

Also, when you try to set up the DVR to routinely record a weekly show, it only lets you set a reminder. Again, I don't want a reminder, I want to record.

I have tried this with the MR DVR and also the 2 HD set top boxes just to make sure I was using the right one. They all say the same thing.

Why can't I record onto my DVR? Please help!

Thanks.

Accepted answers

KevinSohila

Thanks everyone, the technician who installed it a couple days ago called to check in this morning. I told him of the issue and he was able to fix it.

All comments

KenAF

@KevinSohila wrote:
I am new to the forum and we just got verizon fios installed. We have a multi room DVR along with 2 HD set top boxes. When you go to the menu and hit Record to record a show, it says "you can't set a reminder for a show in progress". I don't want a reminder, I want to record it.

You can only setup recordings from the DVR (QIP6416 or QIP7216). At this time, it is not possible to create or delete recordings remotely from the other set-top boxes.

The reminder feature is only found on the non-DVR boxes. Only the QIP6416 and QIP7216 DVRs offer the option to record. The model number is written on the front of the box.

KevinSohila

Thank you for the response. I checked the box and it is a HD / DVR QIP6416-1 which should record, but it doesn't. Any ideas?

KenAF

@KevinSohila wrote:
Thank you for the response. I checked the box and it is a HD / DVR QIP6416-1 which should record, but it doesn't. Any ideas?

Pull the plug on the QIP6416 for 30 seconds.

If that doesn't make a difference, call Verizon and tell them DVR service is not activated properly on your account, as you don't have the option to record on your Motorola QIP6416 DVR.

KevinSohila

Thanks everyone, the technician who installed it a couple days ago called to check in this morning. I told him of the issue and he was able to fix it.