MyFios TV app to DVR

I cannot access my DVR to manage recordings when at a geographically remote location using the MyFios app.

It works fine when I'm within home Wifi range but not over cellular or other Wifi access.

I have opened several tickets which get closed without resolving the issue. I did the usual troubleshooting steps.

It used to work (albeit intermittently). Now all I can see is percent space used, but not the scheduled, recorded or deleted shows.

The last time I was told a new version of the MyFios app was coming out but I have the latest and it still doesn't work.

I only use the app when I will be out of town for extended stays. This has been an issue for several years now.

Accepted answers

CRobGauth

Do you happen to to have a friend or family member that could try their device?

Might also try deleting and re-installing the app.

All comments

[Deleted User]

Hi @Pcgunn

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Pcgunn

The support response was to re-register my mobile device (phone) when connected to my home wifi network. I first checked that my device was already registered (which it was). I then removed my device and attempted to access my DVR, which did not work (as expected). Then I restored my device and tried to access again. It works when connected via home wifi but not via cellular network. What else can be done?

clem21

@Pcgunn
wrote:
The support response was to re-register my mobile device (phone) when connected to my home wifi network. I first checked that my device was already registered (which it was). I then removed my device and attempted to access my DVR, which did not work (as expected). Then I restored my device and tried to access again. It works when connected via home wifi but not via cellular network. What else can be done?

About the only thing I can think of would be to call billing dept. and have them re-authorize your account. If it works on the home network it should work when away. It seems as the authorization server was having problems recently, it's possible it also affected you.

CRobGauth

Do you happen to to have a friend or family member that could try their device?

Might also try deleting and re-installing the app.