We have had FIOS internet and TV for at least 10 years.
None of our set top boxes are displaying any guide data. When we attempt to bring up the guide all we get is "No program info" for every channel. Everything else, including accessing and playing recordings on the VMS1100 from all STB's, appears to be working normally. We can also make new recordings and play them back from all STBs. We've had this problem for about a week now.
We have a VMS1100 and three IPC1100. Our router is a FIOS Quantum Gateway and our ONT is a ONT611.
Coming out of our ONT is a COAX cable, about 75' long, which goes to the input of our 6-way splitter in our attic. Four (4) of the outputs from the splitter goes to our STBs, with the longest COAX run being about 50' and the shortest about 25'. The fifth output of the splitter has a COAX connected (about 90') to it that goes to our FIOS Quantum Gateway router. That router has another router (Netgear R7000) sitting right next to it, connected via ethernet cable. We use the R7000 router for all our WIFI. WIFI is turned off on the FIOS Quantum Gateway.
This setup, minus several STB/DVR upgrades and router upgrades, has been working since inception.
Any ideas on what could be causing the problem? I'm guessing it's either the 6-way splitter is starting to fail or one-or-more cables have gone bad and need replacing.
