Not sure what this is all about. We ordered the Triple Play bundle, of which we actually got about 60% of, and still cannot order Movies on Demand because my account "does not ahve enough credits". What is that all about? This is abrand new account!
Hey mhicks, can you send me a private with the home phone number on the accout so I can look into the issue for you.
I have the same problem, my bill is paid up to date. Can someone please help me with this?
I am getting ready to switch back to Cable Vision, honestly Verizon's lack of customer service is frustrating. Getting set up was awesome, but once you're a customer it is incredibly hard to get help!
Just started getting this now...I had the complete package, all the HD channels and was able to buy any VOD movies. I think down graded my package and replace my set-top box...(as that is dorectly linked to what channels you have).
Anyway, after sent the previous box back, I could no longer use VOD to buy anything...I presume because Verizon just assume you've kept it and they're happy to limit your VOD until you have to prove that you've sent it back. On top of that, there is no customer service outside of weekday office hours...so that Saturday night movie gets cancelled.
Not impressed at all.
Our HOA has just moved over to Verizon from Comcast. The customer services department is shocking. I spent 1 hr and 20 mins on the phone last night being passed around departments because my VOD states I don't have credit. I was assurred I do I have $150-00. The tech department told me its not been switched on and transfered me to Cust svs for them to do it, they wont do it casue its a Bulk HOA account and the HOA department is closed and is still closed this morning. I only want the free stuff! I pay for the extra channels myself as I have extreme. Am completely fed up with them. The engineer who installed it did not bother checking it worked as he said all the channels had not finished downloading and if we had a problem call cust svs and they woukd get him back. That was Monday when I spent another hour on the phone and guess what hes still not phoned us. Lets hope th contract the HOA have signed is only for a short period and we can go back to comcast. Any help would be appreciated.
Hi, Ron - having that problem now as well "your box does not have enough credits ... etc." Been told by a cust svc rep/tech supp rep that there's a system-wide outage on VOD.. How much credit should we expect to get for the inconvenience? Also we are not getting the caller ID showing up on the TV screen either. Any reason this happens?
I just tried to rent a movie on VOD and I'm now getting this same error message and we've been on hold with support for 20 minutes. Anyone have any ideas, I'd like to watch the movie before I have to turn my clocks back.
Yep. Same here. I actually wanted to watch a free TV show episode. The message tells me the box doesn't have enough credits. Earlier today, I was able to watch two shows that were still saved under my rentals from Friday... but anything "new" is not working. I'm on hold to speak to someone after calling four times, entering the code, and getting a busy signal. Been on hold for about 20 minutes now...
This happened to me earlier. Go to Menu and select Customer Support.
Select In Home Agent.
I tried to reboot (only gave me different error code).
Select Set Top Box Auto Correct. This seemed to have done the trick.
What do you know.....I am watching the movie that shut down when this all started.
Good Luck!
Suggest a new thread, as the one you posted on is a couple of years old.
I had the same problem tonight. I was passed around by people who did not even understand their own policies or procedures. It was pathetic. If anyone comes along with even descent customer service, I will be gone form these guys ina heartbeat. $150.00 credit limit... seriously. I have been with them for two years, and spend $500 a month with them, and they cut me off on a three day weekend, when my family wants to rent a movie. They put Blockbuster out of business and then they give us all the shaft. We should outsource this to China/ Our $20 movies would cost $2 and the service would improve.
I had this same problem. It occurred after cancelling my service, and then rescinding my cancellation and re-upping for 2 years. The circumstances bringing me to the point of cancelling are a long, typical Verizon story altogether. For my
VOD issue I called in at least 5 times and tried ChatHelp once. Each call was full of apologies, condolences, and promises that my problem would be solved. I was bounced around from Tech, to Sales, to Usage, back to Tech, back to Usage, back to Tech, and back to Sales. Several times I was promised call backs that never happened. I was subjected to extremely long hold times (BTW wouldn't you think one of the largest digital entertainment companies in the world could have hold music that didn't sound like a badly tuned FM station?) I was forced to tell the story every time I called back because evidently little in the way of note-taking is done. I could tell that people were frequently trying things that others had already tried. To end this tale of woe, it was my wife who ended up fixing the problem by going through the menu on the main set-top box. She followed a series of steps, and then rebooted the box. Voila! We got our VOD back. Naturally, I got the automated call from Verizon after we had fixed our own problem.... It said "Push 1 if your problem has been fixed" or push 2 to speak to a service person. I pushed 1. Never want to speak to a Verizon person again.
