I don't know what this means. We are trying to watch a free program on VOD and it is saying we don't have enough credits. Then it tells us to call an 866# and enter a quick code but the call disconnects when we call.
Very frustrating!
Angela
ElizabethS
Sorry, I'm just frustrtrated with dealing with this.
I look forward to relaxing on a Friday night to watch something On-Demand for a service I'm paying over $130 a month for to spend over two hours just trying to contract Verizon for some type of answer.
And still NOTHING.
Give me a break
This has got to be the most ridiculous error I've ever seen....
I can't find the place to put the "credits into my STB".
Can anyone explain to me why my STB hasn't enough credits to play a FREE 4 min VOD from Palladia.
Yes, my account is up to date and my credit score is over 800. This is really sad people.
Now waiting on hold for a rep. I've reset my box two times.
Any info would be appreciated.
Still happening. Nothing but technical issues with your products (on hold for 45 minutes now). You should be embarrassed to run a business like this.
I have been on hold for over 30 minutes. I am not able to watch VOD as I am also getting the error message "not enough credits". I call the number as instructed by the error message and I am put in hold. Your VOD always has issues and you need to be able to resolve these issues more quickly. We all pay for this service and expect it to work. I think I will get rid of my Verizon all together and just use Net Flix.
It happened again last night. I thought this issue had been addressed. Has Verizon figured out what is causing this? My daughter was trying to watch something from the Cartoon Network On Demand, it is free. (except for not having enough coins)
We are sorry for the inconvenience. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
Same problem. Not enough credits? Been on hold for customer service for 13 minutes so far. Suggested set top box reset did not work for me. Ugh.
Same here. It's nice that you call and they just put you through to a busy signal. Good job, guys. Is there an actual fix to this, or do we just have to wait until Verizon fixes it?
Ditto here...on hold about 15 minutes with this same problem. Amazing to see posts from the past few years with the same problem and they don't have protocols to fix it.
So frustrating....I left Verizon about 4 years ago when I only had their Internet service. I left because I experienced so many problems with connection and customer service. I was with comcast for the past four years VERY happy with the quality of service (customer support isn't great either), but decided to give Verizon a try again with the promotion.
So disappointing Verizon. I rarely watch On Demand but I would really like it to work when I want to watch it.
And the 'live chat' isn't available. Must have a lot of complaints. Perhaps they should do something to make sure this doesn;t happen every few months?
It's a billing issue. See post 8 in this thread.
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/VOD-Not-enough-Credits-for-Purchase/m-p/366079/message-uid/366079/highlight/true#U366079
well..looks like all of us unable to watch VOD should sit here and chat because apparently Verizon isn't able to talk to us..same issue here code 8632..not enough credit to watch a FREE program.
I am going to be am optimist and say hey... they are working on it and will have if fixed ASAP needs my regular show fix...YEAYHA seriously though they have to know this is happening
First why offer the emoticons and leave out the ones that represent the true emotion and feeling of your customers, beyond frustrated! Just got my notice of current rates to exceed $160/month coming november 01, 2012 so figured I would spend a few hours actually trying out the VOD for the third time in almost two years only to watch two FREE shows and then get this not enough credit to watch more DISCOVERY FREE 30 min shows! I also called, entered the code and was disconnected, THREE TIMES!!!REALLY? What next? Can I use my daughters chuckie cheese tokens to watch another show? Time to get Dish, Direct TV and comcast back to the house for a battle to see who can promise better service for little less, instead of horrible service for LOT MORE! I use to love verizon, but as another community member already stated, they are catching up to AT&T service quality extremely FAST, watch out everyone in northern VA, NOVEMBER 01 rate increases are coming! (Guess they want to make all the legal changes they can before the election???) PLEASE REPORT YOUR FRUSTRATIONS ONLINE AND OVER THE PHONE! Perhaps they may listen like apple does for their customers if we all SPEAK UP!
On hold right now for same thing: trying to watch free VOD and says "not enough credits...." and credit check failure. And very slow channel changing too.
Found this string from 2011... It is 2013 and still having this problem. When I called tech support they said this is a known problem with the set top boxes and they are working on a software update.. how much longer.... this is ridiculous?!?! I'm paying over $200 a month for FIOS and constantly have problems. Streaming through to my Roku and computer works fine. TV VOD is another matter. Very frustrating.
I AM TOO! 2013..ON THE PHONE WITH TECHNICAL SUPPORT..THEY DONT KNOW WHAT IS WRONG JUST I DONT HAVE ENOUGH CREDITS AND THERE IS NOTHING WRONG WITH MY ACCOUNT!
TIME TO SWITCH BACK TO COMCAST!!!!
