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On Demand not Charging per episode - Switching Services ASAP

I tried to finish watching an episode of Married to Medicine on Bravo this morning and Verizon is trying to charge me $2.99!!!!! I was able to access it yesterday afternoon, but had to stop it when kids came home. How can Verizon justify charging for content that I have already paid for? My monthly bill is close to $300 per month and now I'm going to have to pay extra for TV shows that I may have missed!!! That should be included free of charge (one of the selling points for selecting Verizon in the first place) because I am paying for the content on these channels in my monthly bill!!! Spending the day looking at other provider options.

Comments

CRobGauth

These charges are typically per contract with the content provider.

Bravo might have a deal with a streaming service and there for wants Verizon to bill.

I have read other people say that other providers charge for some content as we'll.

bdc444

The on demand library changed not only in look but now most episodes of most shows on demand cost $1.99. These same shows were free two days ago. What changed? why? Please explain.

bdc444

I noticed same problem. I tried to contact customer service but the rep, who is located in another country, had no idea what I was asking about. SHe left me on hold for 20 mins while she "investiagted." It appears that Fios has no clue about this change. frustrated as well. Nobody at Verizon Fios has any clue what is going on with their services.

Baracuda1974

Same here, most to all episodes they want to you to pay 1.99 to 2.99 per episode, for this you are better off dropping TV service and just get internet service, that way you can sign up to Hulu and get all episodes for one flat rate of $11.99.

Baracuda1974

Since Vz changed its UI for the OnDemand application, now you must pay $2 to $3 buck PER EPISODE to view them when it was fee before the change. Really ticked off that you call costumer support most of their agent don't know or didn’t know about the changes, can answer any question and keep you like a mushroom, in the dark and feed with {word filter avoidance}.
I’m sick and tired of this company nickel and diming the crap of us. I pay closed to $200 buck a month for this?
I’m really contemplating in just getting internet from them and cut off the other services. For TV I can just get Hulu for $11.99 a months.

[Deleted User]

Changes to VOD: The VOD free and premium folders have been merged into the Networks Folder. As such, you will find the free and paid shows now located in the same location. When you select the show you want to watch under Networks, please select the filter button and choose Free and Owned. This will provide all the shows that are available for free viewing.

Baracuda1974

Do you think I don't know that??? The problem we are having is that the number of FREE episodes are 5% to 10% to the total amount of pay to watch content from a complete season you would have 3 to 5 free episodes to watch on a limited time of maybe at the most 5 days before it changes to a pay to view content.
So again, tell me where the benefits are there to pay a $200 bill to now on top pay $3 per episode?

Wildharbor99

Said another way - why is Verizon attempting to charge for services I've already paid for. I pay for access to the channel and programming, I pay for a package that includes on demand service, then to use on demand I'm expected to pay to watch programs already paid for. So this is essentially a tax on watching the program when convienient for me vs when convienient to the broadcaster.

With Verizon changing more for services by adding fees per show, cutting the cord makes more economical sense than ever. For me, this is is just one attempt too many to squeeze the consumer. I'm joining the move to drop Verizon and get my programming over the air and with packages from Hulu, Netflix, and HBO. My bank account will thank me!

CRobGauth

Spoiler

As stated, this is more of the content providers.

I saw in another thread that a user said they have a Comcast account and they are charging for content as well.

IMHO, it is somewhat in response to cord cutters.

As more people move to streaming services, those services want content.

And don't want to compete with free vod for season series.

CRobGauth

Because content providers are charging.

They are monetizing their content.

Especially as people move to streaming services that probably are paying and don't want to compete with free vod.

kevinbarry

This is a very comlicated confusing system. It feels as if it was designed to be complicated and confusing.

Sunkensouls

This has nothing to do with the content providers now charging. You must think us all buffoons. This is Verizon double charging for channels we pay for. My service will terminate on 14 Dec. I won't pay 260 bucks a month for the privilege of "renting" episodes of shows I already pay for through my subscription.

CRobGauth

As I mentioned, some have reported that other service providers are charging for some shows as well.

So either all the service providers have decided to start, or they are passing along charges from content providers.

DEBACLERX

Fyi. I just got off phone. It will no longer be free.

DEBACLERX

They added most to pay now. Almost nothing is free. No thanks vz

vjm16391

yeah, we're really getting frustrated with Verizon's On-Demand service too. I hate to say it but Comcast's on demand was much better.

CRobGauth

Before you switch, might want to compare a few shows that show a fee on FiOS with someone on Comcast. Some people have compared some shows and they are also for a fee.

Dafodils7

So now that most on demand is no longer part of my service, I see absolutely no reason to pay for my DVR rental. Will be dropping this stupid charge ASAP.

CRobGauth

What does DVR have to do with on demand?

Everyone gets On Demand as part of their TV service.
Content is limited to channels subscribed and pay content.

MJNY

They are going to lose a lot of customers over this. Please write to the attorney general.

They shookd not not be able to charge us twice! Also Better Businsss

If this isn't corrected I'm cancelling too.

MJNY

Verizon decided to charge us twice and they created this monstrosity interface so they could do just that.

tns2

@MJNY wrote:
Verizon decided to charge us twice and they created this monstrosity interface so they could do just that.

Neither CROB or any of other CL's are paid. The info we give is correct to the best of our knowledge. Verizon is telling us, and I haven't seen anything to the contrary, that for other then movies offered by Verizon own service, all VOD from other channels are pay or free depending on the channel provider.

During the switchover people were checking on the old interface and the new and able to find the same free episodes. The big complaint with the new interface was it pushing of the pay version before the free version when multilple sources existed. They are suppose to be or have corrected that.

Note I am sold to Frontier customer and our interface is more like the old VOD interface, but has much fewer shows available. Often not any of the previous seasons of shows available and sometimes only a few of the most current episodes.

[Deleted User]

In order to avoid duplication of content, this thread will be locked. If you would like to post a comment on this subject, we invite you to join the ongoing discussion on this thread:

https://forums.verizon.com/t5/Fios-TV-Programming/On-Demand-charging-for-new-episodes-on-Channels-that-I-already/m-p/827505