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Please....stop with the menu colors

So, this morning, the new menu went live, and the color scheme is terrible. Some of the new features are nice, like getting more information on the cast of a movie would be nice (if it wasn't freezing up). But why does Verizon feel the need to completely change everything? Can't you add features, and just leave everything else the same?

Dark gray with dark red, blue and what I can best describe as sea green. Ugly ugly ugly.

Comments

lonepine521

I think somebody from Cablevision infiltrated the Verizon Design Team! This new setup is terrible. There was no reason to change it, unless they wanted to chase away customers. Hard to read, more cumbersome to navigate; come on Fios, wake up!

bootpaint

Agree, V needs to provide option to change colors.

jazz147

Is it just me or is there new updated guide the absolute worst - It is so distracting - the colors are ugly as could be - CHANGE the guide to something that doesn't look like a five year old designed by taking randon crayons out of the box - Yuck Yuck Yuck

tns2

@jazz147 wrote:
Is it just me or is there new updated guide the absolute worst - It is so distracting - the colors are ugly as could be - CHANGE the guide to something that doesn't look like a five year old designed by taking randon crayons out of the box - Yuck Yuck Yuck

You must have missed some earlier version of the IMG Smiley Wink

03bluecoupe

No, it's not just you. But the thing is, Verizon doesn't really care.

@jazz147 wrote:
Is it just me or is there new updated guide the absolute worst - It is so distracting - the colors are ugly as could be - CHANGE the guide to something that doesn't look like a five year old designed by taking randon crayons out of the box - Yuck Yuck Yuck

JB91966

I have very poor eyesight due to retinitis.

This new guide is very difficult to read with the dark colors and small text.

Is there any option in the features to change the colors and text sizes?

JB91966

Wife pretty much laid down the law.

Give us back our old guide or lose our business.

apisani1

How bad am I going to get screwed for canceling my contract. This new set up is awful! To hard to read and the fact that I can't change the color to something easier to read is a slap in the face. Why would anyone pay for this kind of treatment?

The red bar up top reminds me of vampires and Comcast. Comcast sounds like a great idea right now. At least it doesn't hurt to look at it.

smoke189

I think the colors suck! Too hard for older people to read.

thetick1234

Yes it sucks being old. Verizon changes the guide about as often as I change my contract, so when do they just do it everyone is forced to live with it. Only option I know is to cancel your serverce and tell verizon exactly why, otherwise Verizon ignores single complaints. Seems many pages of compaints by many users does get's Verizon's attention.... ie the SEC network then SEC Network in HD.

TViwer2014

Makes me dream of owning my old Black & White TV I had back in the 60's

WRKPA

Please put back the old colors, or give the users the ability to back this one off! The guide colors are VERY dark and are hard on the eyes.

Lvictor101

The new GUI that Verizon changed to is absolutely terrible. The dark background actually makes it harder to see listings. The time line for a show is dark gray against a black background so it's really hard to see where it is and the little tiny red dot doesn't always show up! The picture to the right of most listings is not needed unless it was an active, live window to the show (great idea if possible). Please, please offer a way for users to use the older, better GUI. Don't fix what's not broken!

smoke189

Dear Verizon. If I had someone working for me that created a mess like the new GUI backgrounds I would terminate them. It really stinks! Do us all a favor and get rid of it.

aelevesque

We couldn't agree more with everyone!! If Verizon wants to do updates that's great but we pay more than enough for our service and should be able to choose the colors/settings for our TV!

misande1

I was hoping to be excited by the "upgraded" guide to get used to the new look and feel. Instead I can barely read the text, the black and the white is very harsh on the eyes and it appears blurry on my typically very crisp TV. Not sure who thought it was a great color scheme ... any chance you can make color pallete choices? My preference was the blue because it's crisper, easier to read and doesn't cause eye strain. Pretty sure I won't be renewing in July if this remains.

goodmom4

I am requesting that the new color scheme for FIOS TV, the red and black, be changed. We have 3 people in our house that are red/green color blind and the new guide/interface is very challenging for them to use. In the future, when selecting a color scheme for such things it would be good to use a filter to see what color choices are actually visible for folks with color challenges. Considering 12% or more of the population has issues with color, it would be good business to take this into consideration.

Thanks for listening.

MarylandTV

I can't read the new guide with the black background. What action can we take as customers so Verizon will go back to the previous colors? I called them and they told me how to change it but don't they set them? I couldn't change them.

Floyd

One more voice wishing to revert to the previous style and operaion of all the menus. It's not kjust that I don;t like change (I don't) but I have tried getting used to the new menus and color over the past segveral days. I just keep finding more thsat I dislike about it.

For example, scrolling down a short list of episodes inthe DVR recordings. Why does it scroll the firs entry off the top as soon as I scroll own by one when there is plenty of room to show all of the entries ????

MeganM1

I can change fonts and font sizes on this message but I can't adjust my screen so that I can see it from across the room? Why change from black on light to light on black? No one's told you that it's way harder to read?

bdpdelt

I dont know who thought it was a good idea to change the Verizon Screen to 1997, but they should be fired. The color scheme is awful, its hard to read, and constantly freezes up. Why does it look like the Verizon guide went back in time? I agree that some of the new features are nice (additional movie information). However, the terrible tv guide color scheme and subsequent issues substanitally outweighs the minor benefits. VERIZON CHANGE IT BACK! This is terrible.

Nan2527

Why is this topic open for such a long time. Surely the "new" guide in the original post cannot be the same guide as referred to in comments of this month. The one the old comments complain about is probably the beloved old guide to the later comments. The new guide of this month November 2014 will take some getting used to, but I LOVE that it includes the season and episode number. I'm hoping this will help with my DVRing dupes as well as just knowing at a glance if it's something I already saw. This is especially welcome for PBS programs which have previously had the worst descriptions -- no clue if it's a multiparter, what part this is, etc.

Also, after regularly watching TV through Verizon in Mass. and Metrocast in NH, the Verizon Program Guide is leaps and bounds ahead of Metrocast, so count your blessings that you don't have to go to Guide THEN Favorites, and Favorites doesn't go back to Channel 1 every time. I could go on and on.

It's going to take some time to get used to the new color scheme so I can tell movies from news from kids, etc, but I actually find the white lettering easy to read. The font is plain and the type is bold.

kunzelp

The new guide is horrible. I hope Verizon is paying attention to this.

CHANGE IT BACK!

1usre

The new guide looks like colors left out of my daughters coloring box. The old guide was classic and had a pleasant user look. The new guide is terrible, please go back to the old one.

kmom1

FIOS! What were you thinking?! The bold colors screaming at me are obnoxious enough but the white font is impossible to read, particularly in the smaller icons like 'new'. I had to walk to within a foot of the screen to read it. Please -- take away all that black background and give us a font we can read. PLEASE!!!

cjw123

These colors are awful. Please change back, my eyes are watering trying to read the guide.

smoke189

Since Verizon is such a hard place to get around in to find anything I'll post here.

Your new TV guide sucks! It's hard to read and you have to fumble around to figure out the channel.

This has been complained about before so I have to think Verizon doesn't care about customer feedback. Therefore when my next contract expires I will have to consider another company that is more "friendly"

BTW, whoever the person was that came up with that color scheme should be looking for a new job along with the person that approved it.

OLD PEOPLE CAN'T READ THE d$#@ THING VERIZON, TAKE A HINT!

tvtime

The new guide is awful. I feel like I'm viewing it through a tunnel with the multiple colors/rectagles. Obviously whoever designed the format knows nothing about color schemes. Lots of hues confuse the eye, so readers don’t know where to start first. Certain colors and color relationships can be eye irritants, cause headaches, and wreak havoc with human vision. Do I really need the color coding to tell me orange is for kids and green is for sports. It's usually self explanatory in the show title. Has anyone heard if Verizon is looking into making a change?

SmartyPantsSuz

One of the things I don't like about the new guide is that there is not enough contrast when moving between menus. It's hard to see what's selected. Medium gray on dark gray just doesn't do it.

Also, I used to be able to go through and delete recorded programs all with one hand using the arrow keys and the OK button. Now I have to use the C key which forces the unnecessary and inefficient use of two hands to perform the same action.

Please improve the contrast on the menus and return the efficient way of deleting recordings.

mrb1668

Poor design. More clicks to get something done. Cannot easily see where one is on the guide. Harder to read.

SLOWER OVERALL...........bottom line - A MESS - Fix or bring back old guide.

tonytedesco1

I switched from Comcast because I wasn't happy with their service, but I can say they did have a logically laid out guide and menu system. I have to agree that the old IMG was not great, but MUCH better than the new one.

My biggest complaint is with the channel guide the red line showing how much time has elapsed in a particular program is not visible in all programming,

tonytedesco1

This will go down in history right along side "New Coke"

Rsteph5177

I have to agree with everyone the new guide is terrible and very hard to read.

hotdiggetydog

you are too kind in your criticism. This new design is an abomination. Clearly Verizon never thought to consult a user interface designer or a graphic artist who understands legibility. Why do they think white type on multi-colored backgtrounds is going to be legible? Why do we need colors to identify the program content? Most people know that ESPN is sports and CNN is news. We are not chimps!

rb62470

It wasn't broken, but they decided to "fix" it anyway. What a HUGE FAIL!!! I wonder how much they paid the genius who came up with it. And I wonder how many clowns in suits signed off on it. It shows that Fios not only doesn't understand their customers, they also have very little common sense.

Rushfan3

I would like my Blue back. I can't read the programming guide anymore, and it wasn't that my glasses needed to be cleaned or changed over, IT WAS THE HARD ON THE EYES COLORS! I can not understand the new menu.... NOTHING AT ALL!! This is FRUSTRATING!! HOW IN THE HELL AM I SUPPOSED TO KNOW WHAT'S ON WHEN?

slotr1

I should have taken comcast's offer to buy the fios contract out. This guide change is another reason I will be done with fios in 3 months. First I have to buy a remote, ads about fios popping up and now a freaking guide that gives a person a headache when you scroll through it. What ever happened to keeping a customer happy?

sopo2469

Is anyone with Verizon going to respond to customer request to save us from the HORRIBLE program guide colors? I have placed numerous complaints and not one has received a response. It's pretty sad that is the customer service we can expect from Verizon, very disappointing.

missdsl

I agree, I CANNOT READ THE MENU NOW!!

Netmouse

I just revisited the FIOS website and found it improved. That annoying pop-up that kept asking for my mobile phone number is gone, finally. It is more clear to find the Watch FIOS TV Listing. Much better, and easy to use to program DVR shows.

Would prefer, however, not to have a black color screen and white type, it is hard on eyes. Would also be great for the bookmark to open to what the bookmark was created from and not stop at the main logon page - my bookmark is the TV Listing with a Favorite selection, and I have to re-click to re-do.

Alex19801

I'm trying to get use to the new guide display changes but I can't. It's like my eyes cant seem to adjust to the new colors or something. I find it literally gives me a headache while searching in the guide for several mins. I see several posts on this but couldnt find what I was looking for. Will Verizon be reverting the changes or developing the functionality for a user to choose b/w old and new guide displays?

Thank You.

iDShaDoW703

I must be in the minority as I actually prefer the new black menu scheme.

I had read that the Quantum TV menu uses the old color scheme and was disappointed when I hooked up the Quantum boxes I just received and saw that it was true.

Hopefully they add in the option for people to choose between the two; waiting for them to release an update for Quantum TV menu myself...

infinitempg

We have re-arranged two rooms in our house and in the process had to totally unplug the FiOS Quantum boxes (not the media server). Now on THOSE TWO TV's ONLY the guide is completely blurry. TV quality is still good BUT the guide is almost UNREADABLE!!! The other TV's in the house are crystal clear on the guide BUT the two we completely unplugged are almost impossible to read. Scared to death if we have to unplug any of the others.

WHAT HAPPENED AND WHY????????? The guide was bad enough to start with but now being that bad AND BLURRY it's TERRIBLE!!!!!!!!!!!

infinitempg

FIXED!!!! MANY MANY THANKS FOR MOHSIN AT VERIZON! It seems that some boxes do not retain the 1080i setting when they are powered off. Set the video to 1080i, turn box off, turn it back on and resets to 480p. Found that going into the OSD screen (new remotes with system on, hit STB then OK then MENU quick after one another) and on diagnostics screen scroll down to video, when highlighted, click right arrow until it shows 1080i and then hit OK. Exit to exit OSD and the video setting HOLDS and menus are crystal clear!!! WOO WOO!!

jcw308

I chatted with Verizon tech support today and they said there is no way to go back to the previous menu OR cange the theme or fonts. I told them I was going back to Comcast if they didn't fix this mess. It's absolutely horrible!

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