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Press "c" to watch in HD option is gone.

up until this morning when i tuned to a SD channel the info box would give me the option to press c to change to the HD channel. It is now gone and pressing "c" does nothing. Not sure if one of my kids did something but i cant get it back. i tried a few of the guide options with no luck.

Comments

matcarl

You're right, it's gone on mine too.

PJL

I just checked. I'm in VHO3 (Southern California) and the "Press C for HD" is there but only for channels where the programming is identical between the SD and HD feeds. If the HD channel is not showing the same programming at the same time as the SD version, then the "C" is not there. This is common where I live because sometimes the SD version is a west coast feed but there is only one HD feed available, and it's programming isn't the same. FYI it's been this way since they added the option. I discovered it when 1.9 was deployed because I saw that sometimes it was there and sometimes it wasn't. The common denominator was the programming beeing different.

HomerRamone

I'm in MA and the "C" option is completely gone--SD and HD are showing the same programs

Cmerejo

Mine is gone too, we need a explaination verizon, it was a great little feature... We want it back!!!

Keyboards

It appears that the HD flag in the guide is not present. Look at any HD channel and it used to have an HD symbol in the guide information. Without that falg I don't think the box knows what an HD channel is.

This has also caused several of my series to not schedule on my DVR so watch out for that if you have any HD series scheduled (check your recording schedule) Smiley Mad Smiley Frustrated

Don't know if that is Verizon or the marvelous guide provider known as FYI.

JRolon

Im here in New York and also having the same problem with "C" to switch to HD option gone. Ive also noticed the HD flag on the guide also gone and all my scheduled recordings are not on the list. Ive spoken to verizon, and all they did was reset the box. For now, what i did to resolve my DVR recordings is, to go to Series manager and change "Rec Type:" to "All" on all your shows that you have "HD" (choices: HD, SD, 3D, All). It will still record in HD if your "Selected Channel" is HD. But if you have a show that records on multiple channels then it will record it twice, hopefully Verizon is aware of this.

oldfashioned

I'm in NJ and I have just noticed the same thing on mine, even though I never use that "C" option to switch to HD because I don't see any difference between the two. I'm noticing this now on the same day when my favorite list is messed up too. It lists all of my selected stations like before but it will only list 3 of them with their HD counterparts and if I delete the HD counterpart, the main station gets deleted too, like it's all or nothing.

What a waste!

duke_05

All

To bring back the C button or if you have scheduled recordings for tonight (3/18 7pm - 3/19 11am) on the impacted channels

To correct you can a) launch guide b) do day+ (fast forward button on remote) to advance in the guide all the way 3/30--- this will force the box to download new version of guide data. Other option is to do a quick reboot STB.

If you STB is impacted Do NOT create new schedule recordings. You can schedule manual recording.

Issue will auto correct if the above outlined steps are taken or by tomorrow morning 11am local time. If new schedule recordings were created you would have to recreate it once this step is done or in the morning.

Not all channels have been impacted...to check if your series has been impacted go to DVR -> Series Manager -> Highlight the series . In the right pane for the show if you see the channel # as 0 -- this means you are impacted.

oldfashioned

Thank you! I just fast forwarded my guide to 03/30/12 as you suggested and that not only brought back my "C" option but it also resolved this problem with these unwanted HD channel counterparts to my existing channels from coming up on my favorites list. Rebooting my STB this morning didn't do any good but fast forwarding the guide definitely was the solution.

There is a separate thread here mentioning the same problem with these unwanted HD listings on the favorites list. I'm going to refer the other posters on that thread to the solution you just mentioned here.

JRolon

Forwarding guide to 3/30 also worked for me. Everything back to normal. Thanks!

Keyboards

@AKG wrote:
All

Not all channels have been impacted...to check if your series has been impacted go to DVR -> Series Manager -> Highlight the series . In the right pane for the show if you see the channel # as 0 -- this means you are impacted.

None of my series showed channel # as 0 but everything for this week that had been in the schedule earlier today were no longer there.

Now that the server has been updated the scheduled recordings are now in the list to be recorded.

Thanks for the update.

Cmerejo

Life is good again, thank you so much!!!

Holly1

If this ever happens again go to Menu, then Customer Support, then In Home Agent,and down to Reboot STB. When you click on Reboot STB this will be corrected. This also corrects many other problems you have. Once the blue progam description that comes on when you first change a channel would not go away. I rebooted the Set-Top Box and it was fixed.

Holly

Keyboards

@Holly1 wrote:
If this ever happens again go to Menu, then Customer Support, then In Home Agent,and down to Reboot STB. When you click on Reboot STB this will be corrected. This also corrects many other problems you have. Once the blue progam description that comes on when you first change a channel would not go away. I rebooted the Set-Top Box and it was fixed.
Holly

NOT TRUE!

The only reason it worked is because Verizon made an update the server side. I tried that before posting and it did not fix the issue.

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