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QIP-6416 won't store SD vid setting

my Toshiba HD TV doesn't like the 480i video output from the DVR and gets jittery and sizes the screen wrong with that output. easy enough, set the DVR to use the SD override to 480p, right? except, the DVR won't STORE that setting. every time you power cycle the DVR, the setting for SD video override returns to 480i.

so, each time I want to watch TV and if it happens to include watching SD material, I have to go into the DVR menu and go to settings, video, and SD override and select 480p. all other settings I have put in place have been able to be stored by the DVR.

anyone have any ideas or suggestions? is this a known bug?

Comments

Keyboards

Try the "OFF" option. This will output your SD channels upconverted to whatever HD resolution you are using (720p or 1080i). They will still be in 4:3 aspect ratio, just upconverted.

tgeery

to be honest, I don't recall an "off" position but I'll look and see how that works. thanks for the suggestion.

Justin46

@tgeery wrote:
to be honest, I don't recall an "off" position but I'll look and see how that works. thanks for the suggestion.

It is the first option in the list. It may not be visible, you may need to scroll the list before you can see it. I like OFF because with my Sony TV, switching between an HD channel and an SD channel, in either direction, causes a several second delay, due to the HDMI re-syncronization necessary. By using OFF all channels, HD and SD, are presented to the TV in the chosen format and there is no delay.

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

tgeery

well, the "off" setting definitely works but refuses to be stored, just like the 480p setting. turn the DVR off for more than a few seconds, and the setting returns to 480i and you have to visit the menus again and reset it.

that sucks, every time you want to watch something that is not in HD. can't figure out why the DVR won't store that setting!

Justin46

Well, try the hardware dialog rather than the Menu dialog. With the TV and DVR powered on:

1) Power off the DVR

2) Hit Select on the DVR

3) Hit Menu on the DVR

One after the other, pretty quickly.

4) You should now see a menu on the TV where you can set the type of TV and you can set the 4:3 override. Try setting it to whatever you want (as I said before, I like OFF, but it is of course up to you).

5) Hit the Power button. The menu will disappear.

6) Hit the Power button. This should turn the DVR on and you should see a channel.

I guess at this point you wait and try it out to see if the setting will stick being set this way.

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

Keyboards

@tgeery wrote:
well, the "off" setting definitely works but refuses to be stored, just like the 480p setting. turn the DVR off for more than a few seconds, and the setting returns to 480i and you have to visit the menus again and reset it.
that sucks, every time you want to watch something that is not in HD. can't figure out why the DVR won't store that setting!

Another suggestion is to leave the DVR "on" all the time. Turning off the power doesn't really turn the DVR off, it only disables the audio and video outputs. All other functions (tuners, hard drive, timers, etc.) are still running. There is minimal power savings and may be a way around your issue.

Ultimately it sounds like there is an issue with the DVR's nonvolatile memory - just an educated guess. You might try getting Verizon to reinitialize (not just reset) the DVR - you will lose all recordings, favorites and any other personalized settings.

tgeery

testing the non-IMG menu and setting the override that way now, thanks for that suggestion.

as to leaving it on all the time, I suppose that is a possibility, I'd rather not but it is certainly one approach if the other suggestion doesn't work.

thanks guys, I'll post back.

tgeery

ok, nope, even from the power off menu, won't store it.

in the event that teh DVR is reading signals off the HDMI and changing the settings as a result, I'm now experimenting with the order that the devices are turned on by the programmable remote (A Harmony 880) that I use to control the AV system. Might have no effect but clearly, the setting cannot be stored.

as a last resort, I could experiment with leaving the DVR powered on and see if it holds the setting after other devices are powered off.

Justin46

Wait a minute!!!!! You have an AV system? Nowhere have you mentioned that previously that I can see. How is all this equipment connected? You need to provide complete details on the devices and how they are connected. Many people have experienced problems with the settings not sticking if they use an AV system - sometimes there is a setting in the AV system that is causing the problem.

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

BDiehl01

Justin,

I am having a similar issue as tgeery. On my multiroom DVR in MENU -> SETTINGS -> VIDEO I have to set the VIDEO FORMAT to 1080i instead of the default 720 P in order to see my HD channels. In addition I normally change the SD OVERIDE from the default 480i to 480P. On my first QIP6416 if I powered of the box it would lose my settings so they mailed me a new one. Now the new one saves my settings until I turn off my TV (Why that makes a difference is baffling me).

I am really struggling to get someone to come up with a solution as it is a pain to set your settings each time to enjoy your HD.

I also have an AV system... I have an Onkyo tx-sr606 receiver that I run everything through. Currently my QIP -6416 is connected to my TX-SR606 via HDMI cable and from the TX-SR606 to my Mitsubishi WS-55313 TV via HDMI to DMI. I should say that I had no issues through my BH cable box nor due I have any issues with my PS3 also hooked up via HDMI cables.

I hope this helps as I need to find a solution by Monday as that is my last day to cancel before I am stuck in my contract.

tgeery

ok, quite right. I'm a tech myself and having all the details in imperative. I have a Yamaha RX-V863 AV receiver and the Toshiba HDTV and the DVR. HDMI cabling of a high quality is used to interconnect all of the three devices.

I've set the AV receiver to pass through, no upconvert or anything like that. I've set the DVR to 1080i for HD and I'd love to have either OFF or 480p for SD override but it keeps setting to 480i which the tv doesn't like when viewing SD video only... I have screen sizing issues and jittery video on the TV at 480i and simply setting the DVR to OFF or 480p for SD Override corrects the issue when viewing SD video.

the power up sequence for the three devices doesn't seem to have any influence on the problem. So far, the issue remains that the DVR wil not store the setting I put in place for the SD Override.

While troubleshooting this problem, I have experimented with setting the AV receiver to upconvert as opposed to passthrough and that has not helped with the problem.

Keyboards

Have you tried removing the AVR and connecting the HDMI directly to the TV as a troubleshooting help? I have had mine directly to the TV for nearly 2 years and never seen this issue.

tgeery

well, to me, that isn't a viable alternative because I get surround sound from the HDMI and other features like that. now, I could always connect video straight to the TV from the DVR and pipe digital sound via the TOSlink or something similar but there again, I'm having to create a significant workaround just to overcome something where the DVR won't store a setting - not really a solution, personal opinion.

keeping the DVR on, if that actually maintained the setting while the other devices get turned off, would actually be preferable to re-routing my video path.

BDiehl01

Well in my case since it resets once the TV is powered off it is not a viable option to just leave the TV on. I guess I will try tech support one last time then it is back to bright house for me

tgeery

@BDiehl01 wrote:
Well in my case since it resets once the TV is powered off it is not a viable option to just leave the TV on. I guess I will try tech support one last time then it is back to bright house for me .

the suggestion I was think of testing was keeping the DVR powered on, not the TV. maybe if the DVR is never powered off, it will retain the setting?

BDiehl01

I understood, but it my case even if I leave my DVR on and power off the TV it will reset the settings in the DVR so I am stuck but hopefully yours wont do that.

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