Remote DVR was working with 7216 but due to problems Verizon sent me a 6416, I was told I need to wait for the 7216 to be returned in order to register the 6416. About a week later I logged into fiostvcentral site and was told I can register for Remote DVR. Within a few hours I received an email to factory default the router, which I did. As of Monday it was still not working. Called Verizon and no one can get this to work. I was told someone would call back and on Wedneday I called to inform them no one called. VZ said someone called me. My caller-ID says no one from Verizon called and and my phone records said no one from Verizon called. Yesterday the phone rang and it was Verizon finally calling. I answered in on the second ring, said hello and they hung up.
How **bleep** frustrating is this? The Remote DVR was a nice feature to have and I never had any issues with DirecTV. I don't understand why this simple little feature can be made to work and why tech support can't get the right folks on the phone. May need to call DirecTV and switch back.
