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Replaced router, now Remote DVR will not see my DVR

mamcc2006

Similar to several other postings, but with a slight twist. My original Actiontec router gave up the ghost, and was replaced. Since then, the remote DVR functionality does not work (Set Top Box - ######### is not responding). It worked great with the original router.

So far I've attempted to have it recognized by unplugging all the other STBs in the house, kicking their DHCP connections via the router admin application, and then restarting the router to ensure it's getting the original IP it was assigned on the first router (192.168.1.100). I've disabled remote DVR access via the Menu > Settings option (which, surprisingly enough, the Remote DVR displays that it's not enabled), re-enabled the remote DVR via Menu > Settings, and then restarted the router. I've tried manually configuring the port forward as noted in one other thread, but to no avail. Remote DVR still is unable to read the disk and states it is not responding.

Any other ideas?

Comments

sgip2000

Was your router replaced with another Actiontec or Westell?

mamcc2006

Thanks for the reply, and sorry for the delay in replying... vacation. It was replaced with a newer model Actiontec MI424WR. I had what was probably an original model/version for a year+ with Internet only service; FIOS TV then became available and was added to my service. Both models can be seen here (my new version at the top, the older one further down as "figure 1").

spacedebris

Have you checked the routers firmware, it may be a newer model but it may not have the updated firmware.

Log into the router and go to Advanced ---> click yes to proceed --->click on upgrade firmware --->click check now

If there is an upgrade available (I dont know what the current version is) upgrade. This may do the trick

mamcc2006

Interesting... today, just for s&g, I thought I'd check TV Central and see what happens. I went to the My Set-Top Boxes view, and received the "set top not responding message". So I clicked the "Refresh Set top box list" link (which I had clicked many and numerous times in the past), and it suddenly came back and showed my STB. I then was able to go the the DVR view and see the recorded, scheduled, etc. views. I was even able to delete a show that I had watched and had not removed via the remote control.

I'm not going to complain since it suddenly started working, but does anyone have any idea as to why it may have "reconnected"? I had been on vacation for 10 days and had not touched the thing, and today was the first time I'd attempted accessing it via the web since I got back...

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