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Rotten Tomatoes rating no longer available on guide

Tim333
Enthusiast - Level 1
‎05-06-2018 05:09 AM

I found the Rotten Tomatoes rating a very useful tool for identifying worthwhile fimls.  Anyone know why this feature was removed?

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CRobGauth
Community Leader
Community Leader
‎05-06-2018 11:21 AM

What model stb do you have?

I see it on my quantum

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Tim333
Enthusiast - Level 1
‎05-06-2018 04:13 PM

Not sure of model but I had Rotten Tomatoes ratings on Guide until today.  Maybe I have a service issue.  Will follow up with service reps.  Thanks for replying.

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Thebobo
Enthusiast - Level 3
In response to Tim333
‎05-12-2018 03:58 PM

Please let us know what you find out thanks

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ramacd
Newbie
‎05-06-2018 04:22 PM

I also am wondering where the rotten tomatoes went with Verizon Fios? They are just gone suddenly with no comunication...

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Rich_H1
Newbie
In response to ramacd
‎05-16-2018 12:15 PM

This happened to me also.  Came back yesterday (5/16) and is now gone again (5/17).

Hope Verizon is on this??

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Thebobo
Enthusiast - Level 3
In response to Rich_H1
‎05-19-2018 05:36 PM

Still waiting, been 3 weeks and nothing. Tried reseteing my box ect. Model is Motorola 7100 P2

Be nice to hear something from verizion.  

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CRobGauth
Community Leader
Community Leader
In response to Thebobo
‎05-20-2018 06:00 PM

As this is mainly a peer to peer support forum, you will need to contact Verizon directly for info.

Try 1800Verizon or twitter @verizonsupport

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Rich_H1
Newbie
In response to Thebobo
‎05-21-2018 05:36 AM

I spoke with a tech for over an hour. He eventually discovered that the RT rating will only be available on VMS boxes as a business decision. He then offered me to upgrade - no thanks. 

He he almost made it sound like a technical reason about consolidating databases. I don’t think it’s  about this valuable data being a premium service. 

Thats that. Too bad as I liked it. I did suggest that they move it to the front page of the guide when you scroll over a movie. He wrote it down to forward somewhere. Even though I will never see it. 🙂

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Rich_H1
Newbie
In response to Thebobo
‎05-30-2018 04:36 AM

Another update.  I have noticed that one day the RT ratings are thereband the next day they not. I have seen this happen over several days since my last post. I don’t know what’s going on and I don’t think Verizon does either!!

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Thebobo
Enthusiast - Level 3
In response to Rich_H1
‎06-17-2018 01:10 PM

Yep same here btw I wouldnt belive anyone

When Are we going to get this service back or a firm word about it.

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Rich_H1
Newbie
In response to Thebobo
‎07-31-2018 12:47 PM

Well, this post may be a little late but it seems that RT ratings are permantenly back!!  I have no idea why they were dropped.  Then intermitantly were restored.  But about a month ago they came back and stayed!!  Perhaps it got around to a bug priority for them?

So that's that.  Anyone still have a problem?

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Thebobo
Enthusiast - Level 3
‎05-12-2018 03:51 PM

Same here any offiocial word? 

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desesor26
Newbie
‎02-17-2019 01:29 PM

I found out that I would have to pay EXTRA (another $ package!) to get Rotten Tomatoes back! They are constantly getting rid of stuff that I now have to pay more for to get it back!!! Seriously thinking COMCAST!

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Rich_H1
Newbie
In response to desesor26
‎02-17-2019 01:48 PM

Verizon is a little confused with RT ratings in their software development. I now have RT back. It disappeared for a few days last week and is again back full time. I am not sure if that is also your experience but it comes and goes periodically. I always feel it’s just a lack of testing new releases. 

As for for customer service at Verizon - they really don’t have a clue on this issue. They just try to upgrade your service as an answer. 

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Dawud08
Newbie
‎02-22-2020 05:16 AM

It was stupid anyway. So many movies that were given low ratings by both R.T. critics, and the general public were actually quite good, and didn’t deserve the ratings they got. Vice versa, a lot of films that got very high ratings from either were absolute garbage. Plus I found the ratings to be very racist as well. For instance, the movie “US” by Jordan Peele, was given a very high rating by critics, (a 98%, if I’m not mistaken), yet was given a 74% by the general public. Now a lot of people would say “that’s not racism, that’s just preference!”, which is also true, however when every single movie with a black cast who isn’t shooting up their own neighborhood, or selling drugs, or just “being bad”, gets the tipped over popcorn box, it starts to ask the question of “relatability or resentment”! They’re gone. Good riddance, and ‘nuff said! ✌🏾

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Dawud08
Newbie
In response to Dawud08
‎02-22-2020 05:24 AM

Now they’re back!!! 😩

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Publius2
Newbie
‎08-18-2020 03:45 PM

I messaged FIOS on Facebook objecting to the elimination of Rotten Tomatoes ratings and noting that Xfinity offers them. Suggest everyone with FB who wants the ratings back to so the same. I got a human response and a promise to relay my complaint. Better than nothing.

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Publius2
Newbie
In response to Publius2
‎08-18-2020 03:48 PM

Lo and behold, they’re back!

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LawrenceC
Moderator Emeritus
‎08-18-2020 04:19 PM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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