I spoke with Dawn around 9AM on 2/28/13 (1-866-962-1946). I had no faith in speaking with her since she did not understand anything I said, nor could she put the pieces together to understand the big picture. This may have been because she was not focused on the call. Instead she was giggling and talking to someone sitting next to her. I had to repeat UPS tracking #s and Verizon Customer Reference #s over and over and over. At one point, either she or the person sitting next to her whispered "Go ahead, repeat it again," and then Dawn or the person next to her giggled and whispered "Stop it." I asked to speak to a supervisor. She put me on hold and when she returned she started asking me questions that I had already answered several times. I insisted on speaking to a supervisor and she hung up.
I have had VOD service issues, but that is another story. I am very frustrated with my phone call with Dawn. I am a patient person, but I cannot let this go. I hope that phones calls are actually recorded. Someone needs to listen to the conversation I had with this girl/woman.
